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Migrating from a t-1 to PRi. DID's are ringing in but according to the telco engineer, we are only sending 7 digits. I have absorb length set to 1. DIaling 11 digits. Any clue, any help? GatorDave

Evening everyone, Appears to be a simple problem that I cannot fix. 6 Phones, 6 analog lines, all assigned to main group 200. No one has personal voicemail boxes. THey only want 1 general delivery mailbox that notifies everyone when there is a message. What is the easiest way to accomplish...

So, I had a new adventure this morning. New customer calls us to install a Partner system. No problem. System is on the wall already and powered up. It is a 5-Slot Partner II (old one with the big clips on the bottom), a Partner ACS Processor in the middle slot, Partner 308EC in slot 1 and a...

Hi everyone, I have a customer with a BCM 400 in building #1 and a Norstar in building #2. They wish to do away with the Norstar and put all the phones in building #2 on the BCM. They are installing a 12-strand single mode fiber between the two. Any suggestions or ideas on the best way to...

Hi all, I have an S8400 with a PRI for inbound/outbound calling. We have DID's and a main number. During the day the main # goes to the receptionist and the DID's go to their assigned stations. However, at night when the receptionist hits the "night service" button, the DID's start ringing to...

Hey everyone, I have a G3csiV6. Main line comes in on station 3800 (phantom) which covers to Cov Path 15: Coverage Path Number: 15 Hunt after Coverage? n Next Path Number: Linkage COVERAGE...

Hi all, I have a remote sirte with a G650 and an S8400. They reported yesterday that they had no phones. Customer had a non-definity tech go to site and determine that the power supply to the S8400 was bad because he did not see the DC light lit. They overnighted a new 655A. The tech has now...

Hi all, I am having an issue with a new PRI we just installed today. This is on an AVAYA Definity Prologix G3csiV11. Everything is working now except for one thing which I seem to be drawing a blank on. How do I get the access code "9" to grab the PRI instead of the CO trunks? CO trunks are TG1...

Hi all, I am having an issue with a station not being able to dial to Alaska. I do a call-trap and this is what I get. I am not sure if this is related but I realized that the area code of the site is 919 and to dial out the customer is dialing 91907xxxxxxx time data 14:11:35...

Hi all, I have an Avaya Definity prologix that a customer asked me to dial into. So, unfortuantely, practically no info. Here's the issue: The main phone/receptionist is ext 820. Cov 1 is Time of day coverage path 1. It appears to be set-up to send calls to cov path 13 during the day and then...

Hi all, I have a site where i would like to unlock a users voicemail box. I dial in and login to the Audix. I make the changes but I cannot get the voicemail to "accept" the changes. The function keys are not on the screen like normal and I cannot get the enter key to do anything other than go...

MICS 7.0 Customer accidentally transferred a fax call on line 3 to line 4 and now both lines are locked up. Any ideas? GatorDave

Hi all, Just got a call from a customer who is several hours away with some strange issues. They told my dispatcher: 1. They are getting busy signals (he didn't get a clear answer as to if they meant inbound, outbound or what. 2. The system si playing busy signals over the speakers. I will...

Hi all, I have a call-center customer who has a Norstar MICS 7.1 and a CP150. They want the supervisors to be able to record their own conversations with clients and then be able to save them for a month. Any ideas? GatorDave

Hi all, I am the "on-site" tech installing a G700 / S8300. I am able to get into the switch using ASA. I can also get in through the web browser. Problem is, the engineer from the company I am installing it for cannot get in through the USB modem. He dials in and the modems answers. He is able...

I have a customer who wants the phones to have to use an account code to keep customers from dialing out. I set up #307 and lists in #409. I added a Feaure 12 button to one phone (Ext 11) and tried it but it doesn't work. I go off hook and get dial tone, hit the F12 button which displays...

We moved the switch this weekend and now we can't dial out. We can dial in but outbound calls get dead air. You dial 9, get dial tone, then dead air followed by a busy tone (or reorder tone/fast busy, can't remember which one). It is on a new PRI Circuit but the telco assures us that it is set...

MICS with a Call Pilot 150 I have AA Table #1 set-up to answer the first six lines. Morning and evening greeting is Greeting #1 which they want to pick up after 4 rings to give the staff a chance to pick up the call. Lunch greeting is Greeting number 2 for when they are at lunch and...

Can I use a MLX-20L to program an old Merlin II and if not what phone can I use? I tried to get into it using SPM but I cannot seem to gain access. Is it possible that the programming port is bad or shut off? Gator

I am having an issue with a MICS w/7.0 not booting up properly. The system will boot up with a single combo card in it but the minute I try to add a second card it just will not boot up. I switched the cards in the slots and the same thing happened. It appears to happen whenever we have either...