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Hi All, I have an app server running off an ip500v2 v11. customer had a power fail and the hyperV server lost a disk. Backups were successful however had to fsck the disk as it would not start up properly. All is working, voicemail pro, media manager but I don't have access to any of the web...

Hi All Haven't been here in a while. Hope you are all doing and keeping well, albeit a bit older and wiser:) I'm baffled on this one and having read through the manuals, install/admin/user, the only reference to this I can find is related to Server Edition, but in my case I have ip500v2 and...

Hey Guys This is bugging the hell out of me if anyone can help would be great. What I am trying to achieve is as follows: Incoming call to a DDI routed to destination VM:Module I need to record the call but the call has only an incoming leg, no outbound, nor does it ring to an extension. So I...

Hi All I have a few 16xx phones connecting to a head office 500v2 over vpns. 1 site has bad broadband so we do see latency and packet loss. intermittently the phone will sit on discover IPO lan address until we reboot it. is there a setting i can edit in the phone files that force the phone...

hi Guys Not sure if this is possible.... User creates scheduled conference call Sets user and participant codes all participants get the conference invite email If 1 user doesn't answer the conference call, and they ring back the bridge number, is there a way to only let them in if they use...

Hi Guys I have server edition running with WebRTC GW installed. When I fist intalled SE it got an IP of .17 on my subnet, but since I changed the LAN1/2 settings to more suitable. The thing is now in web management - applications - webrtc the system settings show eth0 and eth1 as the original...

Hi guys I have a vmpro 8.1 and a vbscript which runs a database dip and then a https request using an application we have written. The vbscript is never able to invoke the dll which we have registered. The user of vmpro is a domain admin and local admin (tried both ways). We can register the...

Hi Guys Here is my setup: IP500v2 and a Linux Vm with apps running. We only want contact store, voicemail and one-x on the linux install. pretty new to the app server but fine with ip office and linux. do i just install the app server iso and select "applications server" when prompted for the...

Hi All I have a strange one. I am using a generic action to get a hunt group service mode state and routing calls by this result. However, it doesn't work. Instead in debug view I get retrieved value NULL. I have tried it on a different hunt group, recreated the voicemail pro from scratch...

Hi All Using SIP Trunk on IPO500, v.0.10, incoming call on SIP line works fine but outgoing failing on provider side. The SIP trace looks fine on my side but the trace from the operator shows that we are sending an extra 00 at the start of the number. Call is being recognised as international...

customer is putting in complete SIP call centre with 50 SIP trunks to begin with ringing to 50 agents and growing. Each agent will be using either Soft IP phone or analogue with Headset. The VM pro recording only goes to 30 ports so we need something that can record at least 50 calls and...

hi all trying to send a report by email automatically at set times of the day. I have all the settings correct as far as the report goes, I also have the smtp working. error shows: Could not access 'CDO.Message' object. anyone have experience with this, thanks

Hi all Using IPO500 4.07 with IP DECT. Have 2 base stations licensed and using 4 3701s. Worked fine for about a month but now 2 of the phones show registered but when you go off hook they say "phone locked". Tried resetting, reregistering, deleting user (both from manager and dect system)...

anyone know how to route gsm calls coming in on an isdn connection (using the GSM gateway thing with a SIM card), I assumed it would follow the incoming route 0?

hi again putting 2 mobile operators onto a IPO500 v4.07. What are the lCR codes I should use to route via these ISDN connections? thanks

Hi all I have an IPO500 bunch of users dialing externally without dialing a 9 for a trunk, but I am finding that when they want to dial an extension, say 201, it uses the timer in Dial delay Time before connecting the call. This was working where as soon as they dial 201 it would dial, so I...

Strange 1 here: IPO500 4.07 Call is picked up on Park key by a user. He transfers the call to another user by pressing the transfer key and typing in the extension number. When the 2nd extension answers the call they are all now in a conference call???? Anyone ever come across this 1?

Hi all Putting in a remote IP phone over a VPN. Do I program the gateway address in Router Option in the IP phone? The reason I ask is because the manual states "7. Router= is displayed. This is the address of the phone's default gateway. To accept the current value, press # or enter a value...

Hi All Just a few questions re the new VPN software for IP phones: Is is only available in NA at the moment? Any release dates for this side of the world? Am I correct in saying that the IP phone with VPN software loaded connects to a VPN router on the IP Office LAN, and not to the IP Office...

Getting back to this thread from a while back I have a IPO500 with about 20 IP phones and IP Dect. Reception experiences long 20 second delays when anwering a call through Soft Console. She clicks to answer but the call can take a long time 4 out of 10 times to connect. When she uses the...