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Hi ... I have completed installing ACCS 7.1.2.2, but when I start IW, the configuration fails to complete, as shown on the attached shared screen. I have also attached the log files as I don't know where the error occurred. Note that the deployment is on Hyper-V. Thanks

Hello ... I have IPOSE 11.1.3, and SBCE for SIP Trunk & Workspace When the deployment of the IPOSE, I changed the TCP, UDP, and TLS ports under VOIP settings to 5090, and all the JSeries IP Phones now working using TCP Ports 5090 Now I need to Set up an SIP Trunk, and the provider uses port...

Hello, I have an IPOSE Rls 11.1, this morning the customer received the following email notification alarms: - SMTP: unexpected data received. An unexpected QUIT response was received. - SMTP: sending data failure. Failed in call to send message body. what does this error mean? is there a...

Hello all, I have a problem, I try to install an Avaya Application Server12.1 on a Hyper-V Server from the ISO. I have 2 HDDs. 1-250 for Linux Operating System (sda), 2- 10000 for Media Manager (sdb) When I finish the installation and start the ignition Process, on the New Hardware page, the...

Hello ... How do we solve this error when opening Manager?

Hi ... The customer needs to enter it's authorization code during working hours once a time and then without authorization codes and then after working hours every time required to enter their authorization code is this applicable or is there a way to accomplish this? Thanks

Hello ... I received an update from the T4 engineering that the release 12.1 has been delayed TENTATIVELY by 2 weeks (till 25th November) for GA since there were some high priority issues detected, forming the reason of this change of plans.

Hello ... I have IPOSE Primary, Expansion L. User Rights Working when users belongs to Primary. On Expansion L, the authorization calls does not work. Any Idea ?

Hi ,,, I have IPOSE 11.1, Primary. Secondary, EXP1 & EXP2 500v2. Today, we have this alarm on EXP2, not that it's working and has its SE Lic. Via email notification, we have : " The memory card in the "System SD" slot is invalid Incompatible or invalid SD card fitted: System / Contact Avaya to...

Hi ... I have IPOSE 11.1 and will configure SBCE to support remote Workplaces following the Avaya document using TLS. I am using TCP Protocol on 46xxsettings.txt for J100 Series phones and don't want to change this because I have more than 500 phones on a different site. I see through a...

Hello,,, I have IPO Rls 12:0, All the Phones are mixed JSeries, and when the screensaver running on the phones the clock on it is not updated. For Example: if the screensaver running at 8:30 AM, it's not updated and kept as it is on the phones. Thanks

Hi ,,, we are not able to view real-time information from any pc on the network, but it's working on the CCMA server, ACCS is 7.1.2.2, any idea ???

Hi ,,, I have IPO Server Edition R12.0 deployed on VMWare. When rebooting either the primary or secondary IPO, the server is stuck and not back-operational, and either web control or web management is not working. When accessing the server console and rebooting it, it runs again. this is a...

Hi, I am trying to do the database integration with the IVR in the orchestration designer, after successful integration of the database using ODBC we can see the database connection is successful. But when we are querying using IVR we are not getting the response. Even with the help of the...

Hi ... I have Installed IPOSE 12.0 with Secondary and 2 IPO500v2 Server Expansion. I am using Primary Server as a License Source. The secondary Server got the License The Expansions 500v2 does not get the SE Lic. WebSocket Password for Server & Client is correct but the line between servers...

Hello, I have this message when configuring recording archiving on the secondary voicemail server. The SE is Rls 12.0, and I don't have issues with username and password, it's the same I can access primary voicemail and primary server. Any idea to solve this?

Hello. I have installed the IPOSE 12.0 system on VMWare with sda hard drives, which has been working fine. I just added a 2nd drive, (sdb, 300GB), for call recording. After the ignition process, format the hard drive and partition, and reboot the server after the initial configuration is...

Hi ,,, In Remote site, should we install Application server for VMPro, or just use VMPro Client ? Thanks

Hi ,,, if we configure DOD as follows: --- User Rights: 9N Dial N 50:Main --- ARS: 50:Main N Dial Ns07946429061 1 and the DOD is still the Primary DOD, then the problem is from the telephony provider . Thanks

Hello ... A strange problem I face when operating J100 phones in remote locations using VPN, and VLAN, is that sometimes when a call comes into the phone, the phone stuck rings and hangs and does not disconnect until it is restarted, When this situation occurs, I see the phone on SSA is...