Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  1. William C290

    Avaya SBC – Dual SIP Trunks via VLAN Tagging (No Gateway Reachability)

    Hi everyone, I'm working on a dual SIP trunk setup from our telco (Orange) and using an Avaya SBC (virtualized) in front of Avaya IP Office Server Edition R11.1. Each SIP trunk is delivered via separate physical links and separate /30 networks: Link 1 (Primary): Signaling and media IPs...
  2. William C290

    Upgrade Advice – Avaya IP Office Server Edition 11.1.2.3.0 to 11.1.3.2.0 (VMware Environment)

    Hi everyone, We are planning to upgrade an Avaya IP Office Server Edition deployment currently running on: Version: 11.1 Feature Pack 2 Service Pack 3 Build: 11.1.2.3.0 (Build 3) We’re targeting the latest available release: Version: 11.1 Feature Pack 3 Service Pack 2 Build: 11.1.3.2.0...
  3. William C290

    Recurring NTP Sync Issue on Avaya IPO Server Edition – Time Drift and Manual Restart Required

    Hello Tek-Tips Community, I’m facing a recurring NTP synchronization issue on an Avaya IP Office Server Edition 11.1 setup that is impacting critical telephony services for a banking client. Issue Description: The system time drifts over time and loses synchronization with the NTP server...
  4. William C290

    IP500 Digital Station 30 Modules Not Detected – No Bootloader via RS232 – Post Power Surge

    Hi all, We're facing a very strange issue with multiple IP500 Digital Station 30modules after a sudden power outage and return. 🔹 Environment: IP Office 500v2 – R11.1.3.2 2x ATM16 modules (working fine) 4x DS30 modules (not working) All modules were working before the power incident. 🔹...
  5. William C290

    Create a User for Accessing the Recording Database

    Hi ... We need to connect to the recording database and create a new user with read-only permissions on this database. This is necessary because we have developed a new system that will automatically generate a script to collect the recorded calls and send them to another system for analysis...
  6. William C290

    Request for Assistance in Storing Caller Information in a Separate Table for Dashboard Integration

    Hi ... We have integrated MSSQL Server with our ACCS environment, and as part of our process, every caller is required to enter their ID for authentication and login to the call center. To build our dashboard, we need to store the caller's information (such as Caller ID, name, and any relevant...
  7. William C290

    Avaya Contact Center Select 7.1.2.2 Ignotiation wizard configuration failed to complete

    Hi ... I have completed installing ACCS 7.1.2.2, but when I start IW, the configuration fails to complete, as shown on the attached shared screen. I have also attached the log files as I don't know where the error occurred. Note that the deployment is on Hyper-V. Thanks
  8. William C290

    Avaya SBCE for SIP Trunk & Workplace

    Hello ... I have IPOSE 11.1.3, and SBCE for SIP Trunk & Workspace When the deployment of the IPOSE, I changed the TCP, UDP, and TLS ports under VOIP settings to 5090, and all the JSeries IP Phones now working using TCP Ports 5090 Now I need to Set up an SIP Trunk, and the provider uses port...
  9. William C290

    Avaya IPOSE - Alarm Emai Notification

    Hello, I have an IPOSE Rls 11.1, this morning the customer received the following email notification alarms: - SMTP: unexpected data received. An unexpected QUIT response was received. - SMTP: sending data failure. Failed in call to send message body. what does this error mean? is there a...
  10. William C290

    Avaya IPO Application Server 12.1 Deployed on Hyper-V - Additional HDD Isuue

    Hello all, I have a problem, I try to install an Avaya Application Server12.1 on a Hyper-V Server from the ISO. I have 2 HDDs. 1-250 for Linux Operating System (sda), 2- 10000 for Media Manager (sdb) When I finish the installation and start the ignition Process, on the New Hardware page, the...
  11. William C290

    IPOSE - HTTP request failed

    Hello ... How do we solve this error when opening Manager?
  12. William C290

    Authorization Codes & Time Profile

    Hi ... The customer needs to enter it's authorization code during working hours once a time and then without authorization codes and then after working hours every time required to enter their authorization code is this applicable or is there a way to accomplish this? Thanks
  13. William C290

    IPO Rls 12.1 Latest Updates

    Hello ... I received an update from the T4 engineering that the release 12.1 has been delayed TENTATIVELY by 2 weeks (till 25th November) for GA since there were some high priority issues detected, forming the reason of this change of plans.
  14. William C290

    Authorization Codes Not Working on SE Expansion L

    Hello ... I have IPOSE Primary, Expansion L. User Rights Working when users belongs to Primary. On Expansion L, the authorization calls does not work. Any Idea ?
  15. William C290

    System Alarm

    Hi ,,, I have IPOSE 11.1, Primary. Secondary, EXP1 & EXP2 500v2. Today, we have this alarm on EXP2, not that it's working and has its SE Lic. Via email notification, we have : " The memory card in the "System SD" slot is invalid Incompatible or invalid SD card fitted: System / Contact Avaya to...
  16. William C290

    Avaya SBCE & Workplace / TLS

    Hi ... I have IPOSE 11.1 and will configure SBCE to support remote Workplaces following the Avaya document using TLS. I am using TCP Protocol on 46xxsettings.txt for J100 Series phones and don't want to change this because I have more than 500 phones on a different site. I see through a...
  17. William C290

    The clock on Secreensaver is not updated

    Hello,,, I have IPO Rls 12:0, All the Phones are mixed JSeries, and when the screensaver running on the phones the clock on it is not updated. For Example: if the screensaver running at 8:30 AM, it's not updated and kept as it is on the phones. Thanks
  18. William C290

    ACCS - Real-time not population on network

    Hi ,,, we are not able to view real-time information from any pc on the network, but it's working on the CCMA server, ACCS is 7.1.2.2, any idea ???
  19. William C290

    IPOSE 12.0 deployed on VMWare

    Hi ,,, I have IPO Server Edition R12.0 deployed on VMWare. When rebooting either the primary or secondary IPO, the server is stuck and not back-operational, and either web control or web management is not working. When accessing the server console and rebooting it, it runs again. this is a...
  20. William C290

    ACCS & Data Base Integration

    Hi, I am trying to do the database integration with the IVR in the orchestration designer, after successful integration of the database using ODBC we can see the database connection is successful. But when we are querying using IVR we are not getting the response. Even with the help of the...

Part and Inventory Search

Back
Top