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  • Users: danCST
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  1. danCST

    ACCS, IPOSE, AWFOS Manual recording on Softphone

    Hey all, Has anyone else utilized AWFOS with ACCS/IPOSE and had the customer want to give ACCS agents using a softphone access to start a recording manually? As far as I can tell, I can have them record automatically and then pause/cancel or not record. If they were using a desk phone I can...

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