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I have an Avaya IP Office 11.0.4.1.0 build 11 with a couple of digital extensions. A long time ago I programmed a button to forward calls using Twining (calls are forwarded to cell phone). Recently, I was asked to put forwarding on a schedule. The only way I saw to do this was under mobility...

I just spent several days creating multiple user rights and assigning membership. The last time I was on the system there were four groups and most of my users were assigned to a member list. Today I went in to add a few more and I only have the Agent user rights. How could all my user rights...

Thanks to this group, I now understand, and appreciate, group overflow. I now also understand why things do not appear to be working for me. I read in the documentation that call coverage appearance is not supported between systems. I have three systems for three buildings, each having a...

In over 15 years of managing different IP Office I've only used sequential groups so I hope someone can (please) help me see the trees in the forest. I have a system that I recently took over that was not managed very well. The complex I'm in has three different reception desks. Each desk has...

Previous post may not have been completely clear (sorry I sometimes have that issue here) but adding an IP route seemed to help but now I have another issue. To be clearer - My IP Office 500 call server, where I have a H.323 extension with a user setup, is 192.168.5.4. I have a Cisco 112 Phone...

I have an Avaya IP Office 500 on VLAN 5. My phone, a 9611 G, is connected to another VLAN that has access to VLAN 5. When I connect my phone it goes through the boot process, shows VLAN=5 then starts looking for the DHCP Server. Next it displays HTTP: 1 http://192.168.5.4:80/96x1Hupgrade.txt...

I have a sequential group setup with three extensions. If one of these users forwards their phone, when the call flow goes to that extension calls will always be forwarded to that number. Is there a way NOT to have calls from a Hunt Group forwarded? I have never come up against this situation...

I have two analogue Line, both are out of service but I keep receiving alerts No free channels were available on either Outgoing group ID: 1 or ID:2. There are phone numbers associated with these groups but the system was setup by someone else so I don't know why they are even on the system...

I have been running SMDR on my Avaya IP Office 500 for a while and recently became aware of an issue. According to the documentation, there are 37 fields for the SMDR Reports, ending with "Call Number Verification. When I open the CSV in a text editor, the header only goes to "External...

Ok folks! I have an annoying situation I'd like to run by this great group. I have an SCN with three IP500 V2 running 11.0.4.1.0 build 11. With a single IPO open, if I make a change and then save the configuration the IPO stays open. IF, however, I have two or three IPOs open and make any...

Now that I have cleaned up my phone system I find there are a number of calls coming in with no incoming call route. I originally setup my incoming call route table to route these calls to a test extension to see if any caller was trying to contact a legitimate extension I may have accidently...

Please see my partial SMDR File attached. I have been running a program to create a SMDR log file since the beginning of December. About two weeks ago I started seeing garbage in the file and don't know if it is the application or my IPO. Has anyone experience this or can tell me why I am...

I have 524 DID numbers on my account with 383 user extensions matched with the last four digits. There are 83 extensions that are routed to DID numbers that do not match any part of the extension. In both cases under the SIP tab of the user the SIP Name and SIP Contact reflect the routed...

After all my efforts on cleaning up extensions I have now discovered that there are a lot of extensions listed under module 0 and port 0. I am not sure if this is a result of something I did or they were just buried under the garbage I've now removed. Has anyone seen this before and is it safe...

I am being asked to do something that I've never done with an Avaya IP Office System; set up and allow one user to make international calls. After reviewing several posts from here, and numerous documents I still do not understand everything that must be done, or is it simply adding a short...

I have deleted an expansion module and removed it from the system configuration. All references to that expansion module have also been removed. The system has been rebooted multiple times since that work was done, yet I still have an alarm in System Monitor showing that the link/module is...

Every 10 seconds on one of my systems, when I run SysMon I receive the following two messages: 345122941mS DTM: 26/12/2023 23:39:35 (Tue 26 Dec 2023) [192.168.5.2 (SystemName)] 345125434mS PRN: Receive from backup server: len=9, Src=0xc0a80507:50791 Dst=0xc0a80502:4099, msgdata=7 Can someone...

Sorry for asking a simple question, but I've not worked with expansion modules. There are three abandoned expansion modules (unplugged and no remaining extensions) still listed on my system. I don't understand why the previous admin would not have just deleted them. Is there any effect on the...

Having worked with only VoIP phones I've never added an analog phone and can't seem to find clear documentation. Here is what I've done: 1. Added extension number to one of the ports on one of my expansion modules 2. Create a new user and put the extension in for the base extension 3. Modified...

We are a residential facility providing phone service to some of our residents. A lot of residents do not use voice mail, so in IP Office previous admin left the password blank. Because of that, my error log is filled with errors about passwords not being long enough and not meeting complexity...