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Hi kind people, I have a situation at work which requires us to route calls away from our telephony system, we would like to record these calls and i was wondering if it was possible to use something like a virtual station to do so (the virtual station being set up to always record in ACR). The...

Hi kind people, I have a situation at work which requires us to route calls away from our telephony system, we would like to record these calls and i was wondering if it was possible to use something like a virtual station to do so (the virtual station being set up to always record in ACR). The...

I will start by disclosing that powershell is usually not in my job's scope, i don't have a lot of experience with it. I'm trying to write a script to: 1. Import an xlsx file from a folder 3. Convert to csv or save as excel (this is so i can delete all rows but the last one) 4. Upload it to an...

Hi everyone I'm trying to get a vector to collect digits so i can later use them for an automated process. Let's say something like the customer having to input their Package Number so we can automatically look it up once the customer is connected to the support hotline. Now let me start by...

Hi everyone Im currently having a very bizarre case, one of the VDNs is linked to a vector which in turn is linked to a virtual station. This virtual station has 3 points configured, the first two are remote lists (r9 and r10), the third is a third VDN which leads to an employee's station. Now...