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  1. AndoverService

    Using VMP 9.1 UCM for MOH Source

    I have a 9.1 system with a 9.1 VMP on a UCM drive. I loaded the correct formatted MOH file PCM, 8kHz 16-bit Mono into this folder: opt/ipoffice/tones/mohwavdir I named it HoldMusic.Wav I set the Tone/Music to .WAV in Manager as the SYSTEM SOURCE then rebooted. When I check the music all...
  2. AndoverService

    Music On Hold Alternate Sources

    Hello, I have been trying to set up additional MOH files to play along with the HoldMusic.Wav and I have tried to follow the instructions but no luck. I have the HoldMusic.Wav file loaded into the Primary folder on the SD card as well as MOH-02, MOH-03, MOH-04. All files are compliant with...
  3. AndoverService

    SCN 9.1 closes after save

    I havea 3 site SCN 9,1 and evertime I use the SCN Manager to make changes to all the sites the Manager closes all 3 and I have to sign in each time I save. If I open each site in it's own Manager page I can save without the Manager signing off. Is there a way to use SCN and not have it sign...
  4. AndoverService

    IPO Control Unit send Email Events ok but UCM VMP won't

    I am having an strange issue with the IPO Version 9.0. The Systems Events emails like reboots, trunks out of order and voice mail offline are sending just fine. However the VMP is no longer sending any voice mail to emails. They are both using the same exact SMTP server. I have checked the...
  5. AndoverService

    TUrn on MWI when message is left aon another users extension

    I have a dept. who wants to cover voice mail for another department. I added V144 to the user Source on her profile Ext-140 but when a message is left for 144 Ext-140 MWI does not turn on. I know I can set this up with a HG but I wanted to keep the same ext for the users. Any suggestions.
  6. AndoverService

    Voicer Mail to Email Gmail 2 Step Verification not working

    I tried to use the suggested 2 Step Verification thread procedure here to get my Gmail voice mail to Email back online for both VMP and Embedded 9.1.12 but I still only see the monitor showing an attempt then Snoozing until it tries again. Has anyone been able to get this to work or do you have...
  7. AndoverService

    Igniting UCM: Error on Browser "This site can’t provide a secure"

    Hi, I have a IPO UCM Voice Mail Pro 9.1 that failed and I am formatting a replacement UCM module. I did this several years ago with no issues but now when I try to Ignite the UCM my Chrome, Brave, Opera & Mozilla browsers all say this error below, after I enter https://192.168.1.51:7071 as...

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