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I’ve had to get this working again for a customer. The Avaya IP Office is successfully syncing with accounts-ipo.avayacloud.com, handling certificates and everything as expected. However, under the phone service settings, the Server Address always defaults to the local IP instead of the...

I’ve had to get this working again for a customer. The Avaya IP Office is successfully syncing with accounts-ipo.avayacloud.com, handling certificates and everything as expected. However, under the phone service settings, the Server Address always defaults to the local IP instead of the...

Good Morning All Something has gone a little wrong with our own Media Manager; old calls will not play, although they show. I am not precious about them, how can I clear the database and start fresh? when I delete them from the web management they go, then when you refresh the re-appear...

I have Avaya IP Office 11.1, and for some reason, 3 of our 4 x J169 phones will now upgrade past 4.0.0.0.21 The upgraded firmware files are uploaded (FW_S_J169_R4_0_6_0_8.bin) and the upgrade file is pointing to this .bin as well. 1 of them upgraded fine, but was already on a newer version, but...

New install, IP Office on latest release, Application Server on latest release, all been working fine, Voicemail is working, can see Media Manager is working as the files are being created when I SSH in, but when I try to access https://xxx.xxx.xxx.xxx:7070/WebManagement/WebManagement.html I am...

Good Morning All, we are moving all our servers to the cloud and thought I could be clever and purchase the UM for our IP Office for Voicemail Pro and Media Mananger, should of read the document that says it doesnt have Media Manager!So can I have Media Manager (application server) run on...

Happy Saturday all, I need a little assistance, I have setup a new IP Office 500, and Application Server for Media Manager and VM Pro. Not done this for about 6 months and cannot remember what I am missing. On the Wem Management Screen the Indecator LED (image) is Orange, I have set the IP...

We have a customer with 2 IP office connected with Voice networks, if Site A uses Site B's lines DTFM does not work, but if Site B dials out on its own lines it works? any suggestions?

Good Morning All, Can someone tell me on the Monitor App what I would need to have turned on with the filtering to see what digits are being send to the exchagnge? Customer is complaing of misdials, but seeing the digits being dialed by the Handsets are correct.

Hi All, So we have a customer with a IP Office on 11.1.1, they have 8 Analog lines, last year when we put it in they had issues with calls dropping, after a battle with the line provider it was proven to the customer it was not the system. We have just updated to 11.1.1 and now they are kicking...

Good Morning to you all, been watching this forum for a while and its been very helpful, I need help this time. We have several IP office 500 rls 11.1 all using gamma sips, all setup identical, same firewalls, same port forward, but a couple of newer sites we have done we are getting alot of...