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  • Users: murpr
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  1. murpr

    Pull Station and Agent information via API?

    I'm looking for any sort of documentation or advice on pulling an automated, recurring report of stations and agent IDs from either System Manager or CM. From what I can tell, if this is possible, it should be able to be done from System Manager, but I'm having a hard time finding any...
  2. murpr

    Anyone still use Operational Analyt?

    Is anyone still using Operational Analyst to pull reports? From what I can tell, even the newest iteration requires use of Internet Explorer to pull some reports that require Java. Does anyone know of a client or any other way to pull historical reports from this system or has everyone already...
  3. murpr

    Changed SIP Providers, no audio for EC500 phones

    We recently changed phone SIP providers and an odd issue has presented itself with EC500 configured phones (whether EC500 is enabled or not). When calling into our PBX from the configured phone, in my case my cellphone, I hear the ring back but no other audio. I don't hear announcements, DTMF...
  4. murpr

    Outbound CID sending extension name over SIP trunks, but not PRI

    I have been moving outbound calls from our PRI trunks to our SIP trunks. In doing this, I've had reports that our outbound caller ID is sending the name of the extension along with the phone number, which I do not want to happen. I'd like to have the outbound caller ID be either just our number...

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