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have a customer that has a remote employee connecting to a ip office essential rel 11.0. After the phone boots up just says connecting. The phone and setting works fine from my office, so its not the settings. Spectrum seems to be the problem. I have called them to open the ports 1719 1720, tcp...

Have a customer that we just shipped a couple of 9621g for their remote workers. When one of the users got their phone they proceeded to plug it in, and entered the wrong extension number. Trying to get it reset to factory settings but nothing doing. Every time if comes up but does not ask for...

Never set up sip trunks on a basic ip office. We took over an account and they want sip trunks and have a basic version release 11.0 with one combo card. Is it pretty straight forward? don't see some of the perimeters that are in the escential version.

I have a customer that is adding 2 remote extensions to his IP office 9.1 essential. Got the seat license, 2 9621G phones, added the extension. Try to test from my office, I get the extension log in screen and password then it just comes up with the screen and "phone" on the upper left and...

I can't find the description for the little icon in the top of the screen that has a handset with a red x next to it. Thinking it is some kind of error. Any help?

Have a customer that has a remote user. since last week the remote user has not been able to hear or be heard when making a call or receiving a call. Replaced the phone, he had an extra one. same result. He can make a call and you can call him but he answers and nothing. I've had him reboot his...

I have a customer with a ipoffice rel 9.? They have a remote location that has 6 9608 phones. Their IT guy set up a VPN between the two. It's been working fine for over a year. Last week the remote phones started going down. The phones go up and down, sometimes they stay up for a couple hours...

Got called on a system that had lightning damage, all their electronics where toasted, desk tops, switches, routers. We did not put the system in originally. Took up a used cabinet and new cards to replace what was there. Put everything in, took the SD card out of the old system, put it in the...

Is there any build in reports in ipoffice essential that can show number of calls, time on the call, That sort of info? I know I can get that info from "status" but would like it more on demand.

I have a customer with a IPoffice running in basic mode, release 8.1. They wanted to expand. Got them a essential license. Could not load the new format, Had to upgrade to at least release 9. Downloaded release 9.0 of manager, attempted to upgrade, but all it says is "failed to upgrade". I...

Is there a WiFi cordless phone that works with ipoffice?

A customer has a ipoffice, rel 10, essential. every time the power goes out and the system restarts it loses the groups. What could be causing this?

I'm getting an error message in the status report that says "protocol version not supported". This is on sip trunks. should I be concerned or is it just informational.