Search results for query: *

Long story short, our Avaya Aura 8.1.3 was interrupted violently when someone yanked the power cord from the metal box housing the VMs. It corrupted the translations. I have a ticket with Avaya currently, and they're combing the translations to see if it can be recovered and all our backups are...

I am running R10.1 Aura. We use AADS for remote workers to login with Workplace 3.36/3.37. Our issue is we have more than 10 potential OU's users can login from and we need this to be compliant with no passwords. Has anyone been successful with wild cards or a catch all? LDAP seems to not want...

Has anyone had success with the security team implementing Zscaler with soft clients inside the network? Our security refuses to put an exception in, and to get it to work, we have to turn several items off, then login to the workplace client, then turn it back on. When users are remote, no...

Good day. I NVRAM Init a G450 that was working previously and now, the services port doesn't respond. I'm able to log into another known good gateway, so I know it's not my machine. Gateway original firmware 41.9.0. before the init, it was at 43.9.0, I think, and now the services port isn't...

We are installing a B199 for the first time on R10.x. We are trying to change the password via web but can't find where it's done. The Avaya documentation from March 2022 references a password field in the phone tab but it's not there. Anyone know where I should look? firmware 1.8.0.3.2

We are installing a new site off our JITC R10. The phones aren't getting past sending and receiving AppData to the SM100. See below. Phone firmware is 4.1.2.0.11 and it's pulling the proper vlans and SIP proxies. We are trying to use TLS 1.2. Just won't even get to sending...

I recently got a new computer from work. I cannot for the life of me get ASA 6.0 to install on Windows 10 build 19045 on an HP EliteBook 850 G8 Notebook PC. It self extracts, then when I or any other administrator click the first choice, it gives the blue circle like it will install, then...

Good morning, We are performing an emergency break fix. Is there any issue with the media gateway being in the same VLAN as the phones?

A program I support only has J179s and they want a lobby phone to act as a ringdown to a coverage answer group. How do I get it so that when the visitor picks up the handset, it rings a specific number. Running CM 8.1.

Is there a way to pull a report of the last login for admin users in System Manager?

Good day, I am remotely supporting an install and we have a gateway registered (verified in CM as it pulls the IP and phones are registered and able to call within network) but I can't reach it via putty or ping it and it won't record announcements. Anyone experience it or know what how that...

Hello Tek-Tips. I am being called in to remotely troubleshoot a B169 conference phone that won't set up. (There's lots of FaceTime as the person on site is admin, not technical). We're using CM r8.1. We use VLANs and all J100 series phones are not having an issue pulling a proper IP address. I...

I have a customer requesting their main number rings 3 desk phones, then if after 4 rings, no one answers, it goes to a cell phone. CM 8.1 with J139s and all the licenses needed. I have the main line comes in on VDN->vector->virtual set->coverage path->coverage group. I'm stumped how to send...

In the process of adding users, I got STACOMMPROFILE0001 when attempting to add a new user using the same settings I had for the previous 3 users. I've searched high and low and can't find what this error is or how to fix it.

One of my sites is requesting a way to play a pre-recorded message to over-overhead speakers using either an analog or SIP interface. Does anyone have experience? Currently their devices are set up with Crisis-Alert, but they would prefer to have a recording play over a page group or out to...

New gateway, and 1 of 3 MM710B cards is stuck initializing. Any command to force it, or to restart the card slot only?

New installation of a G430 with EM200 (I'm deployment, not the one who spec'd the system). when using the command "Display Media-g xx" it shows M711 in V3, V5 and V6. when I go to assign a DID to the ports, the cards and associated ports aren't showing up in the endpoint editor. Is there a...

First time poster here. I'm fairly new and inexperienced at the auto attendant on CM8.1. The audio file got deleted that was previously there. Does anyone have pros/cons for uploading a wav to the existing place holder? It's priority for one of the sites I assist with and any tips are...