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Hey all, Tried to repair my butt set cords, but seems like that didn't help. Was going crazy static whenever you wiggled the black and red cords coming out the bottom. Pulled them out, stripped them, tried to solder (though now that I think of it, maybe my solder was non-conductive), but now...

Hey there HiveMind, I have a client who does not want to hear "The Operator is not available" from Silicone Sally. The expected operation is that I call into their main number, which rings twice before going to AA. I then enter an extension number, lets say 250. 250 rings, but they've gone for...

Hi there, Have a customer with a 3x8 v5.1 and a CP100 with old software that may have been spoofed. Install that we inherited. The CP100 used to work with this 3x8, but for whatever reason decided that it doesn't want to talk anymore. Tried switching power supplies, ports on the 3x8, electrical...

Hey there, Client wants a zero-out option in individual extensions' mailboxes to go to a desired operator. E.g. I call in to AA, dial extension 225. x225 is not available, and while listening to their voicemail, I press 0 to be transferred to their "operator", lets say x224. Apparently this...

Hey folks, Apparently this is acting up by design on the NS700. System has two tenants, Tenant #1 is using analog lines, Tenant #2 is using SIP with their own DID. Tenant #1 goes straight to 500 AA. Tenant #2 wants to ring ICDG 608 then their AA. However, when you set the No Answer to 500...

Hey folks, We have a new customer with an Avaya IP office, who about 7 months ago we swapped out a blown up combo card. We swapped in a replacement(IPO 500 ATMU-V2), and last week it blew a transistor in what I believe was the same spot. I took the system off the wall, took a look inside, and...

Hey there, We have an existing NS700 that we recently switched from PRI to SIP, they had analog fax lines, and we moved those over as DID's to SIP and programmed analog extensions for the fax machine with the fax DID's pointed towards the fax lines. An issue we are having - on outgoing faxes...

Hey there, Updated an emergency vet clinic to v9.0 on Monday, and ever since they are now experiencing a 5-10 second delay on paging. We're also now seeing some DSP issues, specifically "The new call was rejected because the DSP was full. A large DSP or a large PBX with a large DSP is...

We have a client who is trying to utilize their Local Link lines through their auto attendant. I've been successful in programming EFA to work with System Speed Dials, however there is a 15-20 second pause of dead air in between. When done manually, the only dead air you hear is during the hook...

Hey folks, When it comes to programming 3rd party SIP phones, I'm guessing it all has to be done through the phones themselves? Also, since the UCx uses Feature codes/XStim for proprietary and Nortel phones, what about basic functions like group pickup, page, or programming buttons to dial *97?

Hey all, We have a client with a CP100 where the recording is, for lack of better term, dying. You know that slow-mo voice you hear on electronics when they're dying? We had her reboot the CP100 yesterday, and it came back fine with the proper sounding recording, but now today it's gone by to...

Hey there, We have quite a few clients out there using Gmail for their voicemail to email service. As of May 30 2022, Gmail will no longer be supporting the use of "less secure apps" that are using their email servers, such as the NSX. A lot of those clients are SMB, and as such don't have...

Hey folks, We have an auto attendant acting funny. If you call in, dial an extension(in this case 227, which has FWD All to 500) sometimes it goes to voicemail, sometimes it goes right back to auto attendant. Anyone else ever have something like this? It happens with other extensions as well...

Hey folks, We have a few NT-553's and the two LCD screens are different "shades" of white which is easily noticed. We tried updating to latest firmware and this didn't solve it. We've adjusted the LCD Contrast as well, no results. Has anyone dealt with this before?

Hey folks, me again. Here is a NS700 setup I have with a client. Incoming calls go to AA. Caller can then press 1 or 2. Pressing 1 rings ICDG 610, 2 rings ICDG 620. So Bob as the caller, he calls in and presses 1 and members from 610 ring. However, I'm a member of 620, or even an extension...

Hello again all, Wondering if anyone else has come across this recently. We have a client with a NS700 and 42 IP extension licenses, and the 4 built in bringing us to a total of 46. They currently have 26 IP phones connected to the system, which in theory should leave 20 licenses available...

Hey Folks, Recently, within the last couple of months, I've been unable to access any NS700/1000's remotely or locally using Firefox or Chrome. This happens on my work PC, my work laptop, and my personal phone. The error I get is, in Firefox: Error code: SSL_ERROR_NO_CYPHER_OVERLAP I've...

Hey folks, So I have a Call Flow Control button on my reception phone that toggles between "Day" and "Night" mode. Day mode rings 4 times, then goes to IVR. Night mode, different message. My inbound route is tied to the Call Flow Control 0, which is said button. However, coming from a...

Hey there, I accidentally deleted an incoming route, and while it's no big deal to re-program, it was the Catch_Unhandled route. Now I haven't hit the Apply Config button, so in theory it hasn't been set to ROM yet. So I don't see an undo button anywhere, so I figured I'll reboot the system and...

Hey there, Coming from Panasonic to E-Metrotel, and with Panasonic I can call into a system remotely and change programming such as greetings, Custom Service Menu recordings(IVR's), time service, etc. Is this a capability on the E-Metrotel platform? We mostly do this on sites where we don't...