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Please help in below. There is no such thing as a free LUNCH.

Hi All, we are using CM 8.1. with Mix of Avaya IP and SIP phones. All phone are saving incoming call logs with access code "9". However our dialout access code is "8". User cannot dialout from incoming call log since the icoming calls are saving with prefix "9". How can i change this to "8"...

We are planning to test third party SIP phones (Yealink, DLink, CISCO) with our Avaya Aura CM/SM/SMGR release 8.1. Anyone had any experience installing the same sets with avaya? can somebody share their experience and tips/doc for setting up these 3rd party SIP phones with all feature working...

We are planning to test third party SIP phones (Yealink, DLink, CISCO) with our Avaya Aura CM/SM/SMGR release 8.1. Anyone had any experience installing the same sets with avaya? can somebody share their experience and tips/doc for setting up these 3rd party SIP phones with all feature working...

Hi it is CM release 8.1 with mostly J series sip phones. We are facing call transfer/conference issue. The transfer/Conference feature/button does not work until the called part answer the call, both feature only works if call gets connected with the called party. Any help?? There is no such...

Hi, We are using four J169 series phone (on H.323 firmware, Latest) with Button module. Each J169 user has one CO line specifically assign to ring that extension.( four routes having a single CO line) First Route, lets say Route A , Incoming Destination is set to = Ext-A Three other extension...

Hi can somebody help in below 1- What is the basic difference between Avaya CC Elite, Avaya Oceana and AACC? in what environment one choose the right option between these three? 2- Can somebody help to understand what are Avaya Data connectors and why they are used. 3- What is Avaya AST. I...

Is there any third party application available that can export the VM application on local PC without shutting down the VM. Thanks There is no such thing as a free LUNCH.

Hi, it is CM 8.0 with SIP licenses. Many users are using j100 series phone with button module. One department have 5 CO lines and this department users are using J179 with button module, The CO lines are programmed to appear on button module of these users. All Users extension module shows when...

Hi all, I have installed a SBC 8.1 along wit the new SIP trunk configuration. SBC also integrated with Session/SMGR. The SBC and SIPT trunk calls working quite well. But in Device TAB when i check the Server status it show "UNKNOWN" in the registration status column. The Heartbeat column shows...

above is the system status page. Getting License error on phones randomly, both hard and softphones. There is no such thing as a free LUNCH.

Hi, i have configure CM/SM/SBC 8.1 as par the avaya docs. I also configured a SIP PRI in SBC. At this moment we dont have PRI and service provider will take a month to provide us the SIP PRI due to some infrastructure problem. Is there a way to test my SIP PRI configuration without having a SIP...

Hi, We are using Avaya CM 8.1. I wants to configure a setup for the internal call (extension to extension) should disconnect after 5 rings if no one answer, it is required for internal calls only. External call should stay ringing or follow coverage path1. How can i do this system wide and for...

Hi, At one site 3 ACR machines installed in Active-Active mode, the site tech is using to CRS to access ACR recordings and downloading. I tried to understand the exact working scenario of CRS but wasn't succeeded. Can somebody briefly explain how CRS read multiple ACR machines working in...

Hi, It is CM/SM 8.1 with latest patches. Customer is complaining that some phones (random not specific extension) are consuming the large amount of bandwidth, these are all J129 phones and installed at different remote locations. The customer is checking the bandwidth of whole network through a...

Hi, One of our user was using J179 phone with H.323 firmware. For some reason he requested to install a softphone also on his laptop. We installed Avaya IXWorkplace softphone on his Laptop and enable the H.323/SIP option both in SMGR--User Tab. It is CM /SM 8.1. User can login on both hard and...

Hi, We are installing a new server for ACR as the old ACR hardware is giving problem. Can somebody help how to transfer all database along with recording to the new server?? or can point a specific document for that.

Hi guys. It is CM.1 and Vantage 2 set with latest firmware. This site have more than 20 vantage sets. These sets randomly wont autologin after a restart or after a LAN recovery. The vantage Basic application is installed on all these sets. Customer is saying that these all sets must auto login...

I wants to implement station lock on CM 8.1 but the IT administrator told the station lock must block outgoing and incoming call both. Only extension to extension dial must be enable after lock. I never implemented the station lock for incoming call blocking also. Can somebody help?

Hi, It is CM/SM/SMGR 8.1. We have some small sites with requirements of two or three IP/SIP phone at each site. The only way the allow to reachout these sites is by implementing NAT. Can somebody guide how to register phone of small sites using NAT configuration?? Is there any specific...