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  • Users: tavayas
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  1. tavayas

    Show incoming number on group to agents

    Hi, Situation; Huntgroup with 8 agents sitting in same office/room. Call comes in on the group (sequential hunting) and agent wants to do pickup of that call. Is it possible to show the number/name of the incoming call on the main screen before answering the call? Phone type is J139 ans CA...
  2. tavayas

    IX Workplace warm transfer

    Hi, Can someone help me find the setting to make a warm transfer with a IX Workplace client? IP Office is running R11.0 SP3 IX Workplace client is up-to-date User logged in also had a J139 phone and can make warm transfer without a problem. Seems that client is not having a second call leg...
  3. tavayas

    SIP Trunk E164 notation when forwarding

    Hi All, I have the following situation: Avaya IP Office R11.0 SP4 with a SIP trunk. All working fine but have an issue with forwarding/twinning of calls. I want the From header to carry a number in E164 format. Working situation: A-number = National B-Number = National C-Number = National...

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