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  1. SS-WRD

    Word Macros

    Hello All, I am hoping someone can help me with some Word macros. We have several macros that were created long before me and up until recently they worked find using Office 2016. However, we have switched over to Office 2019 and now they work but not quite right. What I mean by that is...
  2. SS-WRD

    Call Routing Explanation

    Hello All, I have a question surrounding routing. I may not have the most knowledge on routing with Avaya but this routing (see attached PDF) doesn't seem right to me. I don't know who created this vector, but it was created long before me. My question is, how does this actually route to any...

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