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Does anyone know if the voicemail access extension can be programmed correctly the system for FKY=147 message on the SV95000.

It’s been awhile since we updated the firmware on our ITK-8LCX-1 models. The latest firmware we had was 2.5.0. We got 3.0.3 but it fails every time. I know in the past we had to do sequential upgrades . Example to get to 2.5.0 from 2.4.0 you had to upgrade to 2.4.9 first. Is that still the case?

We’re experiencing an issue on the DT900 line of phone's. The recording application on the phones stops streaming to the DVS Encore recording server, if the user reboots/unplugs their phone from power. When the phone comes back up headset mode still remains enable and breaks the phones ability...

Does anyone know where i would find a glossary of contact type Icons for GNAV?

We were asked to conference three paging systems that way our public safety just has to provide the over head page twice. We are using an SV9500. Two of the systems are programmed as virtual stations call forward all to POTS line and the last one is setup as a trunk. Basically we are looking...

Hello All We have gotten a constant request to deploy soft phones in our SV9500 environment and while testing the MLC I think it would be a good solution except for the fact that I can’t figure out how to get the application to ring through the laptops speaker instead of their headset. It...

we recently needed to apply windows patches on our OW5000 server running on a windows server 2016 VM. After rebooting and applying patches, our UCE E-OSN clients are reporting server not connected even though they get the test notification when I send a test call through the OW5000 webui. Not...

We currently ar experiencing a unique issue on our SV9500 platform with call transfers. When our UA5200 dterms built as an RSC of a 7 try to transfer a caller to an extension to that is call forward to cellphone outside the building, it calls the cellphone briefly then hangs up and recalls the...

We have heavily expanded our organizaing and our DIDs have grown expentionally. We currently use ACDD on our SV9500 to map the last 4 Digits of our Inbound DIDs to extensions. We are looking to did the last 7 digits now due to conflict. We were told we just have to change CDN 66 from 4 to 7 in...

Hello We are currently decommissioning a UG50 at a remote site and are having trouble removing a route/trunks. The UG50 registers to a SV9500 switch. We have removed the route from AOPR and ARNP as well as removed the COTS care from the switch associated to the UG50 with AMGIL. We are still...

We are having a weird predicament in my workplace were certain extensions built off of our SV9500(v8) can only access the opening box for f the voicemail (UM4730). This only occurs for some of our extensions that have ALGSL programmed for them. Removing AlGSL allows for the extension to...

Hello I mostly operate day to day within the SV9500, rarely touching any of the SV9300 in our infrastructure. I recently was tasked with finding an appearance of another users extension on a second users phone. Has anyone found a way to similarly replicate the Sv9500’s LMLA4 command on a...

Hello All We have a SV9300 with three of the 200 stations having their prime line key illuminated red when the station is in an idle state. You can still grab the line and take it off hook (basically it is not saying privacy release), and the light turns green when take it off hook. When you...

We bought a Ut880 touch screen desk phone off of a gentleman on eBay and he doesn’t know the pin to get into the phone to reset. Is there a way to factory reset the phone without the lock screen pin.