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Hello experts. i tried performing a cmsadm backup to our CMS server but it appears that it is having issues. though the logs indicate that the backup task was successful, i can only see 3 blocks and the file size is only in kilobytes instead of the usual gigabytes. any ideas what's happening?

Hi Experts, I have a vector similar to the one configured below: Number: 595 Name: test Meet-me Conf? n Lock? n Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n Prompting? y LAI? n G3V4 Adv...

Hello experts, do you have step by step procedure on how to do push-pull on CMS HA? I will perform maintenance reboot for both.

Hi Experts, is it possible to add CLI/Linux admin users on SM, SBCE and SMGR other than default/initial ones? I can't seem to find a documentation that teaches how do to so.

When an agent is in ACW state and we remove a skill from the agent ID using CMS Supervisor, the Agent cant go to Ready. What we do is go AUX and then go Ready, although this appears to be affecting the ability to accept a call. The agent still appears to be in the skill I removed from her...

Hi Experts, I need to remove a MG but unable to because one of the DS1 card is still in the synchronization config. Whenever I issue cha sync med x, it gives me this error: "Media gateway must be capable of IP synchronization to be administrable". This gateway is already offline and had been...

I am having license issues with one of our ADW. We are running on the bas 7.2.0 version and I would like to know how to manually restart the license service via the CLI? I know that on more recent versions have this button in the GUI but currently, upgrading is not an option. Thanks in advance...

I just enabled the button module in my IX Workplace. Im just wondering, after I fire up the button module interface, why do still i need to go to the 2nd page just to see my buttons? is this normal?

Hello Experts, need your help on IX Workplace please. I am logging in one user to IX Workplace but after putting all the credentials and stuff, it keeps on landing on this UI: The configs are the same with the rest of the users. Kinda weird coz this is the first time I encountered it. Thanks!

Hi Experts, I have a case in one of our sites where agents receive calls within the same skill even when they are already talking to a customer. I double-checked the hunt group configuration and saw that multiple call handling is disabled. Are there any other configs I need to check?

Someone accidentally deleted the AvayaDeviceEnrollmentCAchain.crt from the SBCE certificate section. is there anyway to retrieve it? SBCE version is 8.1

Hello Experts, I recently got my remote worker setup running using IX Workplace. Since we also have CC agents, I am deploying AAfD as well. I am able to register them but still got issues. 1. PPM is not working thus feature buttons are unavailable. I assume my configs are correct since PPM...

Hello Avaya experts! I am setting up remote workers via our ASBCE and planning to use AAfD and IX Workplace. I am already done with the SBC and SM integrations and now in the testing stage. 1. I first tried with the IX Workplace. I can see that my endpoint is trying to register to SM but the...

I have two applications utilizing two different AES but integrated with the same CM. One is call recording system and the other one is a call event app (tomcat based). So the setup is like the call recording uses AES1 and the call event app is using AES2. I noticed that both applications are...

Is there a specific CMS historical report that captures how many times a group of agents pressed the aux buttons aside from doing an agent trace?

Hello, is there any way I can assign different ACW timers for each agents? I know we can setup automatic ACW in the skill level but do you know any means of doing it in a per-agent basis?

Hi, I have a system where I got calls routing from a remote site to SM, then to MPP then blind transferred to CM (VDN). My question is, how can I preserve the UCID for a single call?

I have one group that requires a different MOH than that of the default one. I set them up to a tenant (already enabled in features) and created a new music source for the same. When testing internally, it works but when calls are coming from outside, the callers are hearing the default MOH and...

Hello! I have a newly built system that integrates Asterisk with Avaya. Call flow goes like this: Customer calls the hotline in the Asterisk platform then gets routed to Avaya Experience portal after the caller selects the appropriate option. Caller hears the IVR from AAEP and after selecting...

Hi, this is my first time setting up a connectivity between Avaya and Asterisk. I used SM in between to manage the SIP routing. I can see that when Asterisk is sending OPTIONS messages, SM replies 200 OK response, but when SM sends OPTIONS msgs, Asterisk responds 404 Not Found though Link is...