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Including tags in voicemail email alerts
We have both IP Office and Voicemail Pro, and we were wondering whether it would be possible to customize the email alerts we get sent with the voicemails as attachments. I was hoping to be able to include the tags assigned to the incoming call in the emails, rather than having to track it back...- zkenn1
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- Replies: 3
- Forum: Avaya: IP Office
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Auto Conference Calls
Hello everyone, I previously asked about being able to barge on mobile twinned calls, which users here really helpfully mentioned switching to soft phones. Unfortunately our agency isn't at the capacity to make that swap right now (lots of older staff that would require a lot of training on how...- zkenn1
- Thread
- Replies: 5
- Forum: Avaya: IP Office
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Looking for a way to Call Listen or Intrude for remote calls
Hi all, Our call center is trying to transition to remote work, where our employees have calls either forwarded or twinned to their personal phones. However, this prevents our employees-in-training and supervisors from being able to listen in to any of these calls. Is there any way for our...- zkenn1
- Thread
- Replies: 3
- Forum: Avaya: IP Office
