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I have several BCM50 units that I am trying to verify the configurations on and I am having a blast trying to get into them. I have gotten to welcome to BCM50 but when I try and launch Element Manager, it states use Application Launcher. I have no clue what that is but when I put this info in a...

I have several J179 Phones on my test bench that are coming up in Discover mode with an IP address. I craft into them and default them and they come up the same way. I do not have them on an IP office but when I put them on an upgraded 9.0 they still do the same. Any thoughts are greatly...

Hi! I have several Polycom VVX 350 Phones that needs to be re-provisioned and software updated, however I do not know the old password and the MAC Address will not default the Phone. even when the Phone reboots after entering the MAC address and I hit cancel again to go to ZTP and disable, it...

I am trying to see if someone is available today to give Tech support around 1:15Central Standard Time for DID's, AA and Building Users in an IP Office 11.1? thx

I have an IPO 11.1 that I am adding DID numbers to it. They are ranging from 2000, 3000, 5000, 6000 and 7000 series numbers. would this affect the AA Attendant Tree any? I wanted Sequential but the carrier stated that they were not available. thx

I have an environment with an IPO 11.1.3 with 30+ Phones Set up with DHCP Client. (It was like that out of box so I left it that way) I have IPO Lan 1 connected to my POE with all of the Phones. I have 3 J169's Connected through one of their switches and a Patch cable in the switch room to my...

Trying to login to Manager 11.1 VIA LAN and Manager sees the System but it is Grayed out and I cannot check the box to select the system. Using 11.0.4... Software and System is 11.1. I can get in VIA Web Manager. Any thoughts or Help is greatly appreciated. thx

I have an Avaya IP Office V2 9.1 with "Virtual Avaya Legacy Softphone" licenses but were not in characters in the license folder but in the exact words shown in quotations. When I try and add that back to the System, it tells me that there are not enough characters or gives me an error message...

Hi all! I am needing Tech Support on programming DID's, SIP Channels, Hunt Groups and Voicemail with Twinning on an Avaya IP Office 11.0 or 11.1 System. I will have an Install date by tomorrow but wanted to know pricing and availability please. thx

Hi all! I have a customer Migrating to an IP 500 that currently has 8 analog lines and are converting to 8 SIP Channels with 40 DID's. (Want to do away with the analog lines altogether) They want to Keep at least two or three of their existing Phone numbers that are published already. How would...

Hi all! I am working on a Samsung Officeserv 7200 and it is not receiving or allowing calls from all extensions. Dialtone is active from the providers and going into system. I changed out the Trunk card to no avail. Went into program 400 and 401 and did not see anything out of the ordinary. Any...

Hi all! working on an Officeserv 7200 that cannot make and receive calls at all but all phone lines are active from the provider. I went into programming 400 and 401 and everything appears to be okay. Any help would be greatly appreciated. thx

I acquired a G450 Switch with MM716 MM717 and MM711 modules in it with an S8300 Module. I am trying to perform basic testing on the modules to see if they are functioning properly but I get no tone out of them. I reset the switch with the jumper connector and log into unit and see all of the...

I acquired a G450 Switch with MM716 MM717 and MM711 modules in it with an S8300 Module. I am trying to perform basic testing on the modules to see if they are functioning properly but I get no tone out of them. I reset the switch with the jumper connector and log into unit and see all of the...

I Registered my Cordless Phone to the base and on the screen it shows Disconnect. When I press talk it says aquiring link and goes back to showing Disconnect. I don't think the base is recognized by the PBX because I can plug a digital station directly to the PBX and it comes up fine but when I...

Hello to all! Trying to set up a lab to test IP phones and I purchased a couple of IP office v2 units as in house test units. However when i defaulted the systems to default the passwords, I deleted the licenses. any help recovering them would be greatly appreciated. Online service fee ok...

Hi all! I need someone to program my Mitel HX 5000 switch remotely and configure 4 extensions for voip service using 5300 series phones. Any help would be greatly appreciated. thx

I purchased a couple of IP office v2 units online for the telephones and I have decided to use the units as in house test units. However when i defaulted the systems to default the passwords, I deleted the licenses. any help recovering them would be greatly appreciated. Thanks in advance! IP...