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Hi Everyone Thanks all in advance Could someone please tell me how to find which DCH is associated to which loop ? Please find below the Stat DCH and Stat(loop) info for your reference. The reason why I am asking this is that I can see ""DCH 029 : OPER RLS"", but I do not know which is...

Hi Everyone Is there any way to list out all the active agents in Avaya Aura Contact Centre ? Version - AvayaAura_CCMA_6.4.216.0 I am a bit new to all this stuff, so any lead/help would be appreciated. Regards

Hi Everyone Thanks in Advance !! Is there any shortcut or any command which can list all the active agents in Avaya AUra Contact Centre ? Regards

Hi Everyone Thanks in Advance !! We are getting error “Failed to get report details” when accessing Historical Reporting in Avaya CC and it is happening with everyone who has access to it. Could someone please tell me what could be the issue and how it can be rectified ? Regards

Hello Everyone Thanks all in advance !! I have a requirement from the customer and I barely know what needs to be done ? Requiremenrt is for a new queue/skillset and is like : We will want calls to come to it from the IVR and for agents to be able to transfer calls to it. We will also need...

Hi Everyone I have a user whose phone keeps on restarting everytime the user click any button on it. I have checked everything, checked and verified the settings with other users also, but found no issues. So could someone please tell me why such thing is hapening ? Regards Rohit Khajuria

Hi Everyone Thanks all in advance. Could some one pleae guide me how to log off an agent remotely ? It is a bit urgent. Regards

Hi Everyone How can we check the Avaya 2050PC softphone version ? Regards Rohit Khajuria

Hi Everyone I am not that familiar with Avaya, so need your help again. I am trying to dial a DN, and whenever I do it, after 2-3 rings I hear an announcement which says "To access your mailbox, please press pound......." I checked and compared it with other DNs also but found nothing. And...

Hi Everyone Thanks all in advance !! Can some one please help me in the following issue and tell me where and how to make any change ? We have AACC, Call Pilot, CS1000 in our environment. ===== Issue ===== Our queue is busier now that I am down a few people. Clients are complaining they are...

Hi Everyone Could someone please tell me how to identify which DID is pointing to which skillset in Avaya Aura Contact Centre ? Regards Rohit Khajuria

HI All Thanks everyone in advance !! Can someone please guide me where I can check and change the Caller ID Display for a contact center agent ? The issue is when a contact center agent calls to a customer, customer is getting a wrong display name. Ideally it should display to external...

Hi Everyone I know I ask very basic questions, but please help me with It, I appreciate it. How can I get the list of PRIs and Gateways from system ? LD 117, stat IPMG would work or I need some other commands too to fetch the details. Regards

Hi ALl Appreciate your help and support !! We are getting a fast busy signal on one of our number which is hitting an application in Contact Centre. We then logged a complaint with provider to check the issue at their side and their investigation says, thet are getting SIP 404 on their side...

HI All Apprecaite your support again !!! I came across an issue where cI am hearing are hearing 10 seconds long dead silence and then call goes to voicemail. A Randowm call would think if the call is not connected and would hang up the call after 3-4 seconds. Following is the mail from one of...

Hi Everyone Appreciate your patience and help in advance !! Could anyone please help me how to setup a new analog line in CS1000 ? What are the pre-requisites and requirements w.r.t both configuration and cards/devices ? regards

Hi Everyone Thanks all in advance !! I just want to know how can we reset the MGC Cards. For instance, If I do LD 117, stat ipmg, I get this output 060 0 MGC REG 21/02/2021 02:23 12d,6h,10m 064 0 MGC UNREG 04/03/2021 01:47 NONE So...

Hi Thanks all in advance !! May I know how can I give a new IP address to the PBX remotely ? How can I get into it ? We have MGC there at site and we need to give it a new IP. Regards

Hi Everyone Thanks all in advance again !!! We have been receiving MANGO Alarms since last many weeks and when asked someone about it, I was told it could be the backup failing issue and generally resolved by rebooting the Messaging Server. So just want to make sure if it is like that only and...

Hi Everyone !! Here with a new concern and need your guidance on it. One of our user reported that when she call externally (Out of the oganisation), her actual number does not display but the Company main number is displayed. For your information, she is a call centre agent. May I know how...