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Calls are routed via VRS to Department Group and then Secondary Department Group. When all extentions are logged out of the(secondary) department group the calls get dropped. I disabled the department group logout function key on 1 extention. If a call on this extention is put on hold while all...

My translation table is routing a received number to target 1 --> 513. Can someone explain how and where this call is routed to? The caller gets to hear the automatic attendant message to make a choice for the correct department. I understood that targets which start with digit 5 are routed to...

When all (isdn) trunks are occupied the caller hears the message "this number is currently not available" in stead of the busy tone. Is this a telco issue? Any suggentions how to solve this?

I am playing the queue message for the department group as configured in 22-15. Once an agent becomes available the caller no longer hears the queue message, but only the ringtone. During this time frame I would also like to play the or an message if the extension is not answered immediately. Is...

Hi all, Three department groups are configured in our system where the calls flows over from group 1 to 2 and to 3 based on availability of the agents or not answered within 15 seconds. We have a problem that if all agents are logged out the calls are dropped. We would like all phones in group 2...

Hi All, Incoming calls are forwarded off-premise to our branch office via an entry in the ddi translation table. The first two incoming calls are forwarded without problems. If af third call comes in you get long silence as if it is waiting and the call eventually drops. Any suggestions what may...

I would like the inbound calls to get a general announcement regarding our limited services due to the coronacrisis, before the call is answered by the auto attendant and subsequent vrs message. I was thinking of using the pre-amble feature for this and simply entered the vrs message number with...