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Customer wants someone working from home to call their customers so we setup FNE dialing and it works great. They complained that the caller ID was not the main office number. It was some other number we did not recognize. After researching we found it is a analog trunk line routing to their...

We are finding that when calls go out on a Avaya IP Office 500 v2 with 11.1.2.2 build 20 system that is configured with AT&T IP Flex Sip trunks calling Verizon cell customers the Caller ID says Public Service. Only with Verizon cell phones no others. Nothing has changed for years on the system...

I have a system that keeps randomly rejecting sip trunk calls after the system has been running for a few days. They get hundreds of calls a day but after a few days certain calls get rejected but not all. I upgraded to the latest build of version 10 10.1.0.8.0 build 3. I have upgraded the...

System has a PRI. Setup a virtual extension and a user assigned to this extension. Routed DID to that user but call will not forward it goes to Voice mail immediately. Setup new virtual extension and new user and the same results. Rebooted system as well. All calls go directly to voicemail...

Cannot get Flowroute SIP trunks to work. Flowroute is saying our sip packets have the internal ip of PBX. I have multiple systems working fine with Flowroute for years. I have tried all the recommended settings in this forum. When I choose use Network Topology Lan1 I get message about The STUN...

IP office latest build minus the new service pack that just came out this week. I have migrated old BCM to IP office and everything is working except today we found out if you choose 2 from the after hours greeting to be transferred to answering service and have your caller ID blocked the call...

My own internal IP office has a real SSL cert assigned and I am using TLS on the J179 phones. I have never been able to get my phones to auto configure I am using the default 46xxsettings.txt file and if I use the IP Office for DHCP with the setting Avaya phones only the phones will get a IP...

I have a super busy medical office that the owner insists that a live body answers phone for appointments. They get 4 to 5 hundred calls a day. I am replacing a BCM 50 that has been installed for over 10 years. Currently they have extra button set and park buttons. They answer the appointment...

I am trying to figure out how to answer a second call when using the Avaya IX workplace on windows 10. I can answer second call on the IX workplace for IPhone but not on PC app I have searched everywhere and have found no documentation on this. My techs are working remotely and this would help...

We upgraded our internal IP office to 11.0.4.3 and it appears that since we did that when twinned Hunt Group calls are sent to our Cell phones it does not send the original Caller ID It had been working fine since March when we all started working from home. Nothing else has changed so we think...

We upgraded one of our clients to 11.1 and we had problems with the Digital expansion cabinets after upgrade. This was a multi site SCN and we had to downgrade all the systems lost tons of time on this. They were running older 9x versions Has anyone else had issues? We had to downgrade the...

Is web manager reliable way to administer phone system yet? In the past we all kinds of weird issues when using web manager. I notice that all the latest training mentions using web manger a lot. I know the experts in this group will have a real life answer For example even a small system...

Is this normal for all these Quality of Service errors. I have a AT&T IP flex sip trunks with a dedicated port on the AT&T box going to my Lan2 of IP office. We are having voice quality issues even on digital phones connected to the IP office. This is Version 11 FP4 latest build as of last week.