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Hey Team, Here is our situation - the extensions for members of our Finance team are not set to be recorded due to compliance requirements. However, occasionally, they will need to make a call that needs to be recorded. Our recording is handled by a third-party system (Taske). Our Avaya system...

Hi All, Avaya Aura 8. We are trying to set up a temporary hotline that will get sent to one of four cellphones, but we cannot get it to work. We set a specific incoming number to go to a hunt group. In the hunt group, we added 4 virtual extensions and set it to circ. Each virtual extension...

Hi All, Avaya Aura 8. We are trying to set up a temporary hotline that will get sent to one of four cellphones, but we cannot get it to work. We set a specific incoming number to go to a hunt group. In the hunt group, we added 4 virtual extensions and set it to circ. Each virtual extension...

Hi All, I need to find how calls are being sent to my cell phone. Over the last few days, I have started getting calls to my cell phone from our Avaya Aura 8.0 system. They keep happening when I am not in the office (24/7 company). The first time it happened, it was dead air, then a couple...

Hi All, We need to change the folder on the remote server that our System Manager (8.1) is sending weekly backups to. I figured out that I can't change the existing job, but instead I need to delete the old backup job and create a new one, but that's where I'm having issues. The SM backup has...

Hi All, We have one Agent that is not receiving any ACD calls. This person is an operator that has been with the company for a few years now and has been using this same Agent ID since the start. She was recently promoted and now has her own desk instead of one of the shared operator stations...

Hi All, We are having an issue with one of our remote workers. The phone logs in to the extension, but there is no dial tone and the user cannot dial out or receive calls. We have about 60 people working remotely with the same phones and this is the only one that is not working. The set is a...

Hi All, We have encountered a few 9611G phones in our environment that will not allow us to change the VPN settings on them. We have programed over 70 of these phones for VPN, but a few of them we cannot program. When we get to the VPN settings in the CRAFT menu, the Change button is missing...