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IP Office 11.1 We have a new issue dialing just a few numbers that just came up. Issue just came up and no changes have been made on the PBX or the firewall. When the call is attempted, on the pbx side we get waiting for line with the 3 beeps. However, the call does ring the remote end. We...

I am trying to upgrade my application server from 11.1.2.3.0 build 47 to 11.1.3.1.0 build 34. I am getting the following error message at the 3% mark. I have rebooted the application server, cleared the cache, uploaded the iso with Firefox instead of Chrome and defaulted security settings...

Can I do a backup from a UC module running 8.1 and restore it on a 11.1 application server? Or do I need to upgrade the UC module first, then move it to an app server?

I am currently running 11.1.2.3.0 Build 47 with a UC Module. Voicemail to email for all users are working like they should. However, my group mailboxes are not sending voicemail to email. If I create or delete and recreate a group, the voicemail to email works for 1 day then stops again. I...

I have a client that was on 11.0 with UC module. Every 3-5 days the voicemail stopped working. The service shows it was running. I could stop and restart the service but that didn't fix it. I have to reboot the IPO for it to come back. Since then, I have upgraded to the latest 11.1 and...

I have a UC module on 11.0 that I am trying to migrate to at virtual server on 11.1. I am able to log in to vmpro using the Administrator log in. But when I try to Putty or use WinSCP I get wrong username and password when I use the Administrator account. I need to be able to pull my backup...

I have a client with a new sip install. We are able to dial out but we can not receive calls. The IP Office is receiving the public IP in the header instead of the internal of Lan1 so the system doesn't know where to route it. Below is the log. f:"xyz...

I have an upgrade scheduled tonight for a customer on 9.0 going to 11.1 (V2 chassis). They will also be moving to the application server for the VM Pro. I have heard that the restore option doesn't work for this. Has anyone been able to preform this? Is there extra steps to make the restore...

We have 18 SIP trunks with Flow Route. I am able to receive the 1st call inbound but the 2nd fails. Flow Route says they can see it hit the phone system but gets rejected. The IP's they are sending to the IPO is 34.226.36.32/28 so multiple IP's. The .32 IP works fine, just not the rest. The...

I am having an issue with my hunt group mailboxes filling up. They are all set to forward (not copy) to email so they shouldn't keep any messages in the mailbox. They are receiving the email like normal. In the VM Pro client it shows no messages but taking up storage space. If I use WinSPM...

IP Office 11.0.4.2.0 build 58-Version 2 chassis I am trying to log in a user on a new install on a K-155. I have SIP register enabled (My B179 registers) I have the 46xxspecials.txt and K1xxSupgrade.txt files modified to the new version of IP office. Here are the logs when the phone downloads...

Server Edition 11.0 build 4. I have the equinox setup and working if I use the URL (http://ipofficefqdn/46xxsettings.txt). The client wants to be able to have the users enter their email address to download the config file. I have created and verified their domain in Spaces. I have added the...