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Hi everyone, I'm looking into a solution that will take a list of phone numbers and auto-dial through the list, playing a pre-recorded message for each contact (a marketing-type idea but this is for an office to leave messages for patients). I haven't found any indication that the BCM50 ICC or...

Hi all, As I add more lines being answered by ICC/CallPilot, I am going over again the best practices for protecting against fraud and unwanted system access (BCM50 R6 with latest patches). One thing I do not have implemented yet is remote restrictions on the lines that are auto-answered. I've...

Hi all, The medical clinic where I manage a BCM50 R6 (fully patched) has asked me to look into setting up remote IP sets that employees can use from their homes. I have some spare i2004 sets lying around and with the Remote Worker/NAT Traversal feature, this seems relatively straightforward to...

I am working on a PA/intercom system that uses 25V lines for talkback speakers. The documentation for the system states that a 47k-Ohm resistor should be placed across each unused audio pair. I'm doing the cross-connections on BIX blocks (I live up North) and I'm wondering if it's okay to be...

Hello everyone, quick question - I would like to implement scheduled reboots on a BCM50 R6, fully patched. Before I do, I'd like to double-check the effect that a reboot will have on my Call Centre setup. Our office uses a skillset to route calls to agents during the day and a CCR tree at...

I am trying to get the BCM50 I manage to sync system time to an NTP server. I entered the following settings in BEM: NTP server address: time.nrc.ca Synch every (s): 16384 NTP security mode: Unsecured Raise alarm if clock differs by at least (s): 30 NTP key ID: 0 NTP key string: (blank) The...

I recently picked up a second-hand BCM50 to play around with in the lab... or at least what I thought was a BCM50. When I booted it up, the fan shut off shortly after, and I suspected something was up. I opened up the chassis and found a UCx SSD installed. I put a multi-image hard drive in and...

Our building has 2 businesses sharing one BCM50. Currently, we have POTS lines but we are considering switching to PRI. If we do switch, I would like to maintain as much as the same procedures for staff as possible (I foresee some difficulty with retraining them). I have some questions about...

Hello all - I am responsible for managing 14 iMacs at my workplace. Recently, their age has begun to show in that they are not eligible for macOS upgrades past 10.13 High Sierra (they are Mid-2011 models). We run software on these computers that will soon stop supporting High Sierra, so this...

Hello - I am attempting to log into a BCM50ba via Element Manager / the OAM port. I am receiving the message that I must download the cartridge BCM50.2.05e-0. I am wondering if me completing the download while the system is in active use will disrupt users in any way (ex. bring the system...