Search results for query: *

Call Park Timeout Interval is currently set to 2 minutes, Deluxe Paging and Call Park Timeout to Originator is set to Y I am getting a report that when using one-X Agent, if a conference is initiated and the first caller is placed on hold long enough to trigger the park timeout that the Agent...

I have a VDN that offers an aftercall survey via return destination, it all works in production today. I am re-doing our call tree and I can't get the survey offer to work in the new routing even though it's set up the same way it is now... Main toll free vector hits a collect step, you then go...

I have been tasked with building out a method to dial out to 5 cell phones, in order, until someone answers for after hours escalations. I am trying to figure out an efficient way to do this. Scenario: Caller calls into our Help Desk number after hours and has chosen the option to escalate to...

Right now our Notify Me emails gets sent as mailboxuser@hostname.domain.companyname.com. I need to change it to mailboxuser@company.com to satisfy O365 requirements. The admin guides, like usual, aren't very clear how to accomplish this. Any tips?

We are currently running CM 6.3 and CMS R16.3 (both being upgraded near term to CM 8.x and CMS R19)and I have a situation with the way one of our contact centers routes callers. Within the vectors we prompt the caller with an announcement every 60s asking if they'd like to leave a message or...