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Hi Sirs: Please someone could give me a guide how to configure USER PORTAL (WebRTC service - TLS port 7444) through ASBCE r10.x to access IP Office 12.0? I tried to create an APP RELAY in ASBCE but it doesn´t work and there is no info in Tech Docs about this scenario.

Hi Sirs: I have a Remote Worker config with IPOr12-SBCr10.1 using TLS in Workplace clients behind SBC. All is working as expected for SIP, I can make calls with Workplace (external-to-internal, internal-to-external) and also see PRESENCE status in other Workplaces (both directions). However, I...

Hi Specialists: I have the same problem published in Mar 2023 here: https://www.tek-tips.com/threads/j-179-remote-phone-getting-sip-481-call-transaction-does-not-exist.1820950/ The NUSNs mentioned in the original solution case (https://support.avaya.com/ext/index?page=content&id=SOLN329273)...

Hi Sirs: I am using the IPO Anywhere r12 image for a lab. All was working fine (I could make calls between registered J100s, etc) until I tried to make a PING from System Status (IP Routes - PING button) to any external host in the same subnet, and it always failed (Sent 3, Lost 3). I cannot...

Hi Sirs: I am testing a SIP Trunk between an IPO Server r12 (Node 1 - Virtual Machine in Subnet 1) and an IP500 r9 (Node 2 - Subnet 2). I am using symmetric SIP Trunk configurations in both sides. All calls through SIP Trunk from Node 2 to Node 1 are ok. However, from Node 1 to Node 2, I always...

Hi Sirs: I have some third-party SIP phones (Huawei brand) that I have already connected to an Aura 10.1 platform without any issue. 1) Have any of you conducted SURVIVABILITY TESTs with any third-party SIP phones to make them behave in the same way as explained in this URL...

Hi Specialists: We are working on a classical recording configuration: WFO 15.2 - AES 8.x - CM 8.x. According to docs, the WFO does not require the separate ordering and licensing of AES DMCC, TSAPI and CTI (licenses are bundled in the WFO product - App Specific Licensing). In AES, the TSAPI...

Hi Sirs: Please could you help me to confirm if it is always possible to make ENCRYPTED CALLs between SIP devices (J100) in DIRECT MEDIA mode? By "DIRECT MEDIA", I mean encrypted calls between 2 devices without passing through IPO server or IP500v2. In my own testings, all encrypted calls happen...

Hi Sirs: For a Customer with IPO Server Edition r11.x (1 Server) where all the IP Telephony (IPT) users are registering in the Primary Server (no survivability), I need to configure 2 survivability scenarios: 1) IPT Users registering in remote branches (IP500v2) first and if the local expansion...

Hi Sirs: An Aura 8.1.x customer is asking for enabling only DIGITAL phones at minimum cost. Could I use only an Analog, Basic IPT or Enhanced IPT license to support a digital phone? or Must I add a CORE user license always? Any answer will be welcomed.

Hi Sirs: Please, could you share your experience using this ADS tool? Very few information in Avaya portal and none video updated in Youtube. A customer wants to monitor their Avaya J100 Phones and G450 gateways in order to receive an email from ADS (or whatever) alerting this kind of events...

Hi Sirs: Sorry I am new in Avaya CM, so please help me to clarify these questions: 1) In a blocked phone assigned to User1, is it possible for a User2 to make outgoing calls using only his/her ACCOUNT CODE and/or AUTHORIZATION CODE? Is there a special configuration for this? 2) In any blocked...

Hi Sirs: For IPO r11.x, please could you give me an advice how to monitor SIP Trunk channels in real time? (procedure, method or app). I was trying to find docs about this but it is not clear. I found that ACR (Avaya Call Reporting) can monitor TRUNKS in some way, have you had some experience...

Hi Sirs: I Would want to use Avaya Media Server for Call Recording in a new CM/SM/SBC deployment without G4xx (only VMS - all IP phones). I have found info about how to calculate DSP resources in old G4xxs, but nothing about how to do it with “new” Avaya Media Server (AMS). Could you give me...

Hi Specialists: I am trying to setup SMGR r7.1 to send login/logout events to an external SYSLOG SERVER following this URL as a guide: https://documentation.avaya.com/bundle/AdministeringAvayaAuraSMGR_R7.1.3/page/ConfiguringSysLogServer.html. Looking at the SMGR LOG VIEWER, I see that none...

Hi Specialists: I have a SBC Remote Worker configuration working as it is expected (J100 Phone – (TLS)--- SBC r7.2 --- (TLS) --- SMr7.1). Phone is registered to SM and no problem with calls in any direction. I am using in SBC both profiles for this configuration: TLS CLIENT (which includes CA...

Hi Sirs: I have a legacy customer using many Gxxx gateways in an Aura 7.x platform. Most trunk groups in CM are SIP (90%), not so many PRIs now (10%). Most SIP Trunks are direct from CM to 3rd party SBCs, few SIP Entity Links through SM (too long to explain why here). They are not using DSP peak...

Hi Sirs: I have the same problem described here: https://www.tek-tips.com/viewthread.cfm?qid=1775207 I am using ASBCE r7.2.2 and IPO r11.0.4. I created an Identity Certificate for SBC (*.p12 first, then splitted to SBC_ID.crt and SBC_ID.key) in IPO Web Manager using its Public IP Address (B1...

Hi Specialists: I have seen some similar cases to mine in this portal but I have not been able to solve this issue. I am trying to use Equinox for Windows (r3.6) as a softphone connected to an IPO Server r11 FP4 SP1 through a simple local network, without success. If I use Avaya Communicator for...

Hi Specialists: I enrolled by mistake a Media Server 7.7 to a System Manager 7.0. This is a procedure configured from the Media Server Web Console side. After that, I tried to make a "DISENROLL" again from the Media Server Web Console but it didn't work. I tried to reinstall the Media Server...