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Avaya Version: IP office Server Edition R 11.1 So, we have some ICR's which we are routing directly to user extensions (Acting as DID's.) However, when they are apart of the above configuration, call forwarding to their extension internally no longer functions. Scenario: Incoming Call route...

We have Avaya IP Office 11.1, and for some reason, our J169 phones will now upgrade past 4.0.0.0.21 The upgraded firmware files are uploaded (FW_S_J169_R4_0_6_0_8.bin) and the upgrade file is pointing to this .bin as well. The monitor shows the phone reading the j100upgrade text file, and it...

We are just starting to test out this Avaya IX Workplace softphone as we are pushing more people to work from home but I don't see a way to hook the softphone into the user extension directory that a physical deskphone can see with the directory button. It looks like I am getting a "Contact...

***(Avaya IPO R11 SP1)*** So yesterday, helpdesk was making a simple recording for a menu within our voicemail pro client, when he received the following message: "The server did not respond timely. Do you want to continue in Offline mode? .. Press Yes to continue in Offline mode or Press Exit...

We use Bell as our SIP provider and they have recently provided us with a report of calls that would be marked as "blocked" per the new CRTC policy being enforced in Canada. All of our regular outbound calls are configured properly, but it looks like we have some issues with forwarding/twinning...

I am trying to figure out why our Avaya J169 SIP Phones freeze (No calls outbound/inbound.. frozen screen etc.) randomly. Scenario: Deployed 20 J169 SIP phones, came back the next day to continue deployment, 10 phones were frozen when trying to press any buttons. There is a 100mb fiber...

I am trying to figure out why our Avaya J169SIP Phones freeze (No calls outbound/inbound.. frozen screen etc.) when there is even the slightest amount of jitter on the network. Our H.323 phones seemed to handle it just fine. When we completed phone system maintenance recently, our H.323 phones...