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Hello Guys, We have a SIP trunk set up on our IPO 500V2 but we get one way speech where by the customer calling can hear the agent but the agent can't hear the customer. I have attached the SIP traces for reference, any assistance would be much...

Hello guys, we have static when we dial a PRI line that terminates to an IPO 500V2. The static is only heard by the users answering the calls, but not the caller. We are using an Avaya Communicator and Avaya Agent Desktop applications. It's an IPO 500V2 connected to an IPO SE and ACCS. The...

Hello guys, We are using an IP Office short code to dial to our ACCS contact center but are getting a busy tone, when testing from an user extension. Please find attached the short code configuration and the IP Office SysMon trace for reference...

Hello guys, We are deploying the new ACCS release 7.1.0.3 in subscription license mode. The installation runs fine but we get the error attached when we run the ignition wizard, and we can therefore not proceed with installation...

Hey guys, having trouble with two PRI ports on the 500 V2. We have 3 telco E1 lines terminating to the gateway. The gateway has dual PRI cards with 4 ports as seen on the attached image. The problem is port 11 and 12 are not coming up at all. All telco lines work on the other two ports, 9 and...

Hi Guys, I just wanted to know if the following alarms on a 500V2 would affect ISDN calls from coming in from the 500V2 to the SE server...

Hey guys, having some issues with making outgoing calls on the J139 and J179 phones. We also have J129 phones connected and they can call out using access code of 9. When I dial 9 on the other phones it doesn't allow the dial to be complete.

Hi guys, Has anyone done an IPO/ACCS integration with AWFOS? We are having challenges with seeing the interactions/recordings on the browser. I've gone through the documentation step-by-step and still are having issues. These are the versions and configs done. Versions: IPO R11 ACCS 7.0.3...

Hi Guys, deployed a new IPO R11 and ACCS 7.0.2 solution but having challenges with synchronization. I am able to see IP Office on CCMA, but on the SIP gateway monitor it only the voice outbound proxy is disconnected but the rest are green and connected. See the screenshot below.

Hi guys, having some challenges with an IPO R11, AMS 7.8 and ACCS 7.0.3. We are getting a large number of silent calls from the system. The system is configured to use the in-built IVR, and has a SIP trunk configured on IPO. During busy hours we received about 30 simultaneous calls, therefore in...

Hi there, we have just installed IP Office with ACCS using SIP trunks. We are having some challenges with Media Manager recording the IVR and the ACCS extension (6000) even though I've set it off on the actual ext. The current recordings are set to record from the Incoming Call Route, and I'm...

Hi guys, we have a Powered By Avaya IPO R11 set up, and are having issues with the J-Series phones. Some of the phones register and some leave a "acquiring service" error. The main issue is even the phones that can register are unable to answer receiving calls. The scenario is when an incoming...

Hi Team, We are having some issues with calls coming in from a SIP trunk dropping at exactly the same time on every inbound call. The calls drop at the 36 second mark. The SIP trunk is not configured to use credentials and is using G.711A codec, transporting using UDP. We are using Avaya...

Hi guys we are setting up a cloud IPO and ACCS solution. They are both integrated with no errors, but we are having issues with getting calls to route to the ACCS default extension. Incoming calls route to normal IPO exts with no issues but when we set the destination to the ACCS extension then...