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  • Users: shtechie
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  1. shtechie

    MiCollab Call-Flow Cannot Forward to Remote Ext

    Site A MiCollab 7.3.0.204 MiContact Center 8.1.3.0 MiVoice Business 8.0 SP1 Site B MiVoice Business 8.0 SP3 PR2 In my Call-Flow on MiCollab, I have a Blind Transfer to the Gathered Digits (4 digit ext). This works fine for any extensions that are local to the MiVoice Business but you get an...
  2. shtechie

    Mitel ACD Setup

    Site A MiCollab 7.3.0.204 MiContact Center 8.1.3.0 MiVoice Business 8.0 SP1 Site B MiVoice Business 8.0 SP3 PR2 Is there a way to get an Agent at Site B in a ACD Skill Group at Site A? In my testing, I could make Site B Agent's Secondary Element Site A which then allowed me to add Site B...

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