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I have a customer that has an IP500v2 and a VM Pro running on a Windows server. They've been receiving voicemails to emails for years now through their Google MX service. Recently they updated their data network. Part of that update was to change the public facing IP of their network and...

I have a client that is wanting to eliminate onsite hardware as much as possible. They want to turn up an azure server with windows server 2016 and setup a VPN to their site. Any issues moving voicemail pro to an azure server?

Currently, calls go straight to the customers AA on their VMP. However, they want calls to route to single receptionist and then to an additional 2 backup receptionists if the first does not answer. If none of the 3 answer, they want calls to go to their AA that has options to route calls to...

I have a customer with about 180 users, mostly digital phones, on r11.0.4... using a fiber supplied PRI for their service. The issue I'm having is this... the receptionist, and only the receptionist gets incompatible and the turkey tone on all of her outbound calls. The ARS short code is...

I have a customer with an ip500v2 on 10.0.0.4 b5. Its a control unit with a combo card, a pri card, and 2 phone 8s. There is also a dig 30 expansion. Voicemail is embedded intuity mode. There are about 60 extensions and 15 or so are office staff that need their VMs to go to email. I have...

I have a customer with an IPO in essential edition. They have analog lines, embedded VM, and about 10 users. When they go to retrieve messages, about half the messages are fast busy signals. Callers claim that they hear the greeting and are prompted to leave a message but when it is...

I just upgraded one of our customers from embedded voicemail to voicemail pro and I'm trying to get out calling configured. They want a voicemail box to call to one of their cell phones if there is a message left in their afterhours emergency box. I've used the voicemail pro client to set it...

I have an IP500v2 that I administer for one of our customers. They have provided me with a VPN log in. The issue Im having is that when I try to access the system with manager I get a logon error and cant get logged in. However, using web manager I have no issues logging in. Additionally...

I have a customer that is located on the other side of the state from me and I'm trying to set up a forwarded extension so that I can make some test calls. I have remote access and have pointed one of their DIDs to a test user I set up. I can set the forward to an 800 number and the call goes...

I just upgraded one of my clients from 9.1 to 11.0.4. They currently have about 30 employees that rotate one day in office and one day from home. Ive had the IX workplace conversation with them but they are content with twinning for now. Previously, these 30 ish users had twinning buttons...

I have a customer with an IP500v2 on 9.0 that I will be upgrading this weekend. They currently have 2 combo cards, a phone 2 with PRI card, (3) DIG DCPx30 V2, and an ANALOG POTS16V2. I have enough spare parts to build out their control unit and upgrade it to the right release in my lab...

I have a customer that has an on prem 500v2 and a virtual machine built on their local server running Voicemail Pro. They want to migrate their server structure to the Azure Cloud which means the VM Pro would need to move also or I would have to install a standalone server. I only have...

I have a customer running 10.x (cant remember exactly what version) they have a D100 base station and a D160 sitting in its cradle about 5 feet away. Several times a day, the phone will pop up with a no configuration screen and if they let it sit for a few minute it will eventually return to a...

I'm stepping into a problem and im a bit stumped. There is an ip 500v2 that was rebooting multiple times a day. Hardware issues were suspected but since it was on an old release the resolution was to upgrade and then replace some hardware. So far, it has been upgraded to 11.0.4.4 b6. The...

I have a customer with an IP500v2 on 11.0. A lot of users are working remotely. There is one specific user that Im having an issue with. All my test calls to this users are going straight to VM. They are in the main hunt group but calls to their DID or to the main hunt group go straight to...

I have a UC module that has been up and running for a few weeks now. The only issue im still trying to resolve is that I cant get out calling to work. Then, this morning, vm wont pick up. SSA shows it operational, I can ping it, I can log in with the VMPro app... but *17 just rings non stop...

I just installed a UC module to upgrade a customer from Embedded. The upgrade went fine and everything seems to be working except for the out calling. The 500 and UC are both at 11.0.4. Previously they had no issue with out calling but now I cant get it working. I opened VMPro app and...

Ive administered a few UC modules but recently our shop acquired one and I am attempting to bring it up on our IP500. I got it upgraded to the right release and ignited it. SSA says its running and operational. However, when I *17 from a desk phone I get the fast busy. I can ping it from...

I have a customer whose calls are routed to their main HG during hours and then a time profile set that routs the calls to their Night AA menu after hours. He uses manager for basic functions from time to time and wants to be able to manually set a their ICR to send during hours calls to their...

I have a IT manager who recently changed laptops and lost client connection to his VM Pro. I turned off the firewall on the Virtual machine that is hosting Voicemail and then we can connect with his laptop. So, Im assuming that a port just needs to be opened up. I found a port matrix for r9.1...