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  • Users: Fony1
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  1. Fony1

    Avaya Definity

    Hello. Have a client whose calls are dropping. T1 provider says it's not them. Alarm report shows "Maintenance" PRI-CDR. Warning. What's that? Is it carrier related as I think it is?
  2. Fony1

    Nortel Call Center

    Hello all. Inherited a customer with a Nortel MICS with ACD. They use to use Call Center. Disabled & now want enabled. I checked the members in hunt group & the skill set is enabled. Prompt 1 from AA routes calls to this hunt group. Even thou the agents are not logged in, calls ring to all...

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