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Does anyone know the procedure to schedule reports on avaya accs to send Email notifications I got an error "Error when output report" as a mail instead. I will appreciate the help. Thank You.

Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.

Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.

Hello, ACCS Agent Desktop Being forced into "Not Ready" state once there are calls queued to agents' skillset. If no calls, Agent desktop does not automatically go on Not ready. Please what can i do to resolve this issue? Thanks in advance.

Certain agents cannot login to Agent desktop until the agent profile is deleted and recreated. Please can anyone help with this. What could be causing this issue as it is happening frequently to some agents. Below is a sample Log that shows Error "User not found": GetCapabilities - Result...

Hello, It says on Avaya document that IPO can be upgraded from release 11.0 to Release 11.1 without an upgrade license. I am a bit confused and would like to confirm if anyone has done this successfully. Do we need any upgrade license to upgrade from R11.0 to Release 11.1. Thanks in advance.

Hello, It says on Avaya document that IPO can be upgraded from release 11.0 to Release 11.1 without an upgrade license. I am a bit confused and would like to confirm if anyone has done this successfully. Do we need any upgrade license to upgrade from R11.0 to Release 11.1. Thanks in advance.

Hello, Does anyone know how to configure "Position in Queue" and "Expected Wait Time" announced to callers on Avaya ACCS Release 7. I am unable to get any proper documentation that explains it. Thanks.

Hello, Has anyone experienced this issue as it is quite strange. I have installed ACCS before but this is the first time i am experiencing this. The digits on the IVR are not responding, even on the logs it is not returning values. I have tested with default Call flow as well but its same...

Hello, Customer has Avaya Release 11 Service Pack 1. When Initialising Calls from SIP to H.323, everything is okay. But once the call is initialised from an H.323 Extension to both H.323 or SIP, there is no audio and dial tone. Does anyone know what could cause this? Thanks in advance

Hello, We are using Avaya IP Office R11.0 we registered a 9640 Phone but we are unable to get a dial tone while dialing and also can't hear the other extension being called. Will appreciate help on this. Thanks

Hello, Is there a way to disable the Disconnect Feature in Avaya IPOCC/Avaya IPO as we are looking for a way agents won't be able to disconnect any incoming call.

Hello, Has anyone experienced the issue of missed call on Avaya communicator? We already deleted 3rd appearance button and reserved last Call appearance but while user is receiving an external call,another call comes in as a missed call. Does anyone have solution to this? Thanks.

Please I need the help of any one that has implemented WFO with IP office and IPOCC. After installation, i checked all component logs to see if they are functional. TAPI Adapter is running perfectly as it has acquired all extensions on IPO but IPOCC Adapter is not connecting. Does anyone know...

Hello All, IPOCC R9.1.6 does not allow administrator to login to Administration web Interface. Pls has anyone faced this issue? as we want to install certificate fo the purpose of Avaya chat. Or how can we change the https to http so it won't show "not secure" on the website again. I will...

Hello, Calls being initiated on E1 line is being recorded on avaya contact recorder but calls being initiated via the Gsm Gateway can't be seen on the Contact recorder. Checked further via SSH(winscp), the WAV file and XML file for the gsm gateway call in the same folder(CSIPOREC) with other...

Hello, I am currently facing an issue with chat on Avaya IPOCC, I have tested Openfire with Pidgin and it works fine. I want to test the Webchatdialog internally but it shows error "Topic is not available for chatting" when i click "Start chat". I used the Topic name(not Jabber ID) as stated on...

Hello, PLease i will like to know if there is possibility to integrate with Avaya IPOCC Database for the purpose of fetching specific data of the call center from the database. Has anyone does this successfully with IPOCC? Thanks in advance.

Hello, Using the given URL from Avaya documentation "https://<server address>:9443/integrated-reports". After all configuration is done, i am having trouble opening the URL, Is there any other Port that works for Integrated Contact Reporter? I will appreciate any help on this.

Hello, Does anyone know if Avaya has discontinued Avaya Onex mobile? I will like to know the alternative for Avaya Onex mobile on IP Office R10.1 as i could only see Avaya Equinox. I will appreciate your response on this.