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  1. P_Dam TelCom

    Issues with Blind Tranfer from Att. to HG with Forced Announcement

    P_Dam TelCom (IS/IT--Management) (OP) 20 May 21 13:44 Running Avaya Aura CM6. I have had a Hunt Group working for the IT Service Desk (ITSD) for some time, and with some recent tweaks recently discovered on this site it appears to be working 100% correctly. That is until such time as IT...
  2. P_Dam TelCom

    Ref: thread940-1756204 1608/16 Message Button Issue

    thread940-1756204 I am having what appears to be a similar problem with the Message Button failing to connect to the Voice Mail system on our 1608 and 1616 Avaya sets. Some work but many fail after apparently any interruption in connection of the phone to the switch. Removing and re-programming...
  3. P_Dam TelCom

    thread940-1756204 I am having wh

    thread940-1756204 I am having what appears to be a similar problem, but removing and re-programming the extension(s) does not fix the issue. In my case, pressing the Message Button on the 1608 or 1616 sets results in a single beep, but if I dial the Voice Mail (not Visual Voice, whatever that...
  4. P_Dam TelCom

    Issues with Blind Tranfer from Att. to HG with Forced Announcement

    Running Avaya Aura CM6. I have had a Hunt Group working for the IT Service Desk (ITSD) for some time, and with some recent tweaks recently discovered on this site it appears to be working 100% correctly. That is until such time as IT Management asked me to play an Announcement prior to...
  5. P_Dam TelCom

    Hunt Group Calls not going phone to phone

    On an Avaya Aura switch, running CM 6.x A while back Admissions began noting that callers were getting to the Admissions Voice Mail Box (VMB) when Agents thought they were available to take calls. They have the Hunt Group Log-in /out codes, and Auto-In and Aux-Wrk buttons programmed on each set...

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