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Hello! Anyone here tried to setup SIP line using Telkom? I am confused as they are saying it is a cloud based. Lan cable from network switch is connected to the LAN1 and no cable is connected to Lan2(wan). There's no issue on incomings however we cannot make outgoing call with waiting for line...

We have a server edition, and the users on the expansion server is required to enter a code before making an outgoing call. We would like to remove this requirement. The "Force Account Code" option has already been disabled in the Telephony Supervisor settings, as well as in shortcodes and ARS...

Hi, We have issues on our VMpro for some reasons, it stops recording calls. It was working fine before then suddenly it stops. I set the call recoding type to mandatory to see if call are recorded but no luck. The version is: Avaya IP Office Version 11.1.3. VMpro server is on Linux App.

Hi, We have a SIP line and one of the DID can be used as FAX number. Can you please assist me for any configuration steps and if additional hardware is needed in the IP office 500V2 side other than the fax machine? Thanks

Hi, I am trying to setup a pincode to enter before the call is transferred, is this possible in vmpro? I tried to follow this thread but I cannot get it working https://www.tek-tips.com/threads/pin-code-for-call-routing.1794159/ Any other input please?

Hi Is there anyone experienced to setup SIP line using STC ISP? STC provided the details but very limited support. I can see the SIP line is registered but for some reason incoming and outgoing call doesn't work. The incoming call doesn't even landed to the SSA.

Anyone experienced the TLB error and IPO v2 restarting? Termination Cause: <TLB Data Load Error> addr=000001e0 d=5 pc=f07b1a68 stack=f51effc4 f15c324c f152bfa0 f07afd4c f07b386c IPO version - 11.1.1.0.0 build 209 essential edition, SIP line.

Am I missing something in ARS as I cannot use or dial international number starting with +. No issue when changing the + into 00. We are on Avaya IP office essential edition R11.1. Trunkline is PRI.

Is there anyone experience when calling other party's external number with IVR, when pressing the number option provided in the IVR nothing happens. This happens when using Avaya communicator.

Our iPhone users cannot log in to avaya workplace on iPhone. it says invalid extension or password but the password we are using is correct. Have tried it to android devices and it logged successfully. The extension has a power user assigned to it. IP office version is V2 essential R11.0...

Hi, Is there a way to resume active calls on avaya workplace mobile? We are on IP office 500V2 Essential edition R11.0 Users want to pickup or resume active calls to a softphone specifically in workplace mobile.

Hi guys, Anyone experience of using DHCP on SIP trunk? The ISP provided the credentials of their SIP line but they said they no longer providing static IP, this includes the SBS gateway/proxy etc. We have set this to the IP office in lan2. the sip line registered and we can perform...

Hi Guys, Just wondering if someone has encountered an IVR setup in VMpro has no sound when using on a SIP trunk. But when setting up on a PRI, it works perfectly. Our system is server edition. The SIP trunk is setup in one of the expansion servers where the PRI is also setup.

Hi All, Just to check if someone experience the web control 7071 is not accessible via browser? I already rebuilt the application server but no luck. I can access the web manager 7070 without issues. We are on R11.1 SP2. Only VMpro is running on the application server. Any idea?

Hi, any recommendation what best softphone we can use that supports audio conferencing? We are using Server Edition R11.0 Seems Avaya communicator doesn't support audio conferencing.

Is it possible to setup wildcard number to the ICR to be forwarded to a mobile number? For example if the incoming call caller ID starts with +1, call will be forwarded to a mobile number.

We replaced the IPO 500 to IPO 500 V2. But for some reasons, the expansion module is not detected/recognize by the IP office500 v2. The analogue trunk expansion module continues blinking in green. Tried to power cycle both of expansion module and ipo 500v2 but still the expansion module is...

We have noticed when calling a mobile number, we do not hear outgoing ringtone, we just noticed that the call is already connected when the recipient answered already. We are using SIP line. The version is IP office 500 v2 essential edition R11.1 sp2.

Avaya digital phone 1408 disconnects and stuck in rebooting from time to time. To bring back the 1408 phone online, I had to reboot the PBX. We recently upgraded the avaya IP office 500v2 from R9.1 to R11.1 and this starts to happen. Any idea? The version is: IP office 500 V2 Essential...

We have 3 sites connect wants to connect them via SCN. IP office Version: Site A - IP office 500 v2 essential edition R11.1 Site B - IP office 500 v2 essential edition R11.1 Site C - IP office 500 v2 essential edition R11.1 SCN on Site A to Site B - Site B to Site A works fine but SCN to Site...