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Hi Folks! Is there a way we can activate/deactivate a call flow? This is the scenario on our client: They have 1 main call flow and they want to add an optional call flow if there's an outage, the optional call flow will be played.

Calls are not getting disconnected on the caller side if the callee already dropped the call during ringing stage. We are using IPO R11.1 and Avaya SBC 8.1.1

Is there any downtime if I restore the XLN File? They have 2 CM which have the same version 7.1 I will backup the 8.1 XLN and restore it to their 7.1

Our client does have 80 direct lines. Is there a way to have a clean setup rather than creating a one by one DID in ICR?

I always get this error message "One or more mandatory fields are not set. check of SYSTEM_MGR_IP" even though I already setup the SMGR FQDN saying its valid and reachable thru DNS.

Does anyone encounter this issue when unpacking patches of CM? How do you resolve this issue?

What is your strategy on upgrading CM 7.1 to CM8 without buying a new hardware? Like in CM, can I just download the 8.0 SP1 and patch it? And also how on the SMGR and SM?

Hi guys! Just want to ask if there's an upgrade path for G450 firmware? The client G450 is in ver28 and they bought new cm server version 8. How can I upgrade the G450 firmware can I jump into the latest fw for cm8 version?

Does anyone of you encountered the slowness of response of the Web Manager? How did you resolved it? For example: once you tried to login it took to long to respond to have successfully logged in & when also doing a changes in web Manager it is not instantly did the changes. IPO 11.0.0.0

● ntpdate.service - Set time via NTP Loaded: loaded (/usr/lib/systemd/system/ntpdate.service; enabled; vendor preset: disabled) Active: failed (Result: exit-code) since Fri 2021-02-12 01:09:05 PST; 12s ago Main PID: 10103 (code=exited, status=1/FAILURE) /usr/sbin/ntpdate -d -q...

Hi Guys! Can you help me on this one? When our application CM & ESS do the failover, ESS can do the failover but whenever the CM was up the failback doesnt happen we need to manual intervention on the ESS do reset system 4 or shutdown.

I noticed that our Contact Store only records for about 2mns max. Is there anyway I can configured this?

Hi! I just want to verify this feature because upon using Agent Desktop with h323 hardphone the Call Listen / Observe on Agent Supervisor login on Agent Desktop is not working. Do you have any idea on how to work on this? Thanks! We are working in ACCS R7

Hi guys! Hoping you could help me on my problem. I would like to change the hostname of our Avaya CM6 in WEB Gui but it was greyed out. Should I change this in System Platform? Am I expecting a reboot or not? Or is there any other way of changing the hostname in Avaya CM6 thru cli? it was...

What will happen if the certificates expired? Does it loses the connection?

Asking for you help guys. I can't access the EMS of our Avaya SBC this is portwell cad. The IP address is reachable and have an access on CLI. But we can't access the webpage of the Avaya SBC. I am just wondering do i need to restart service?

What are the ports needed to allow if we are encountering a one way audio? I allowed the RTP Port ranges from 35000-40000 but their fw team reduces it to 35000-35300. Do I need to allow also the 40750-50750 for in direction? If yes, is that configurable like we will do a 40750-40800 only?

We are having issues on our AVaya one X Communicator using VPN. It works perfectly on the first logged in the Avaya OneX it can dial internal and outside calls but when we are going to dial again, there's no dial tone heard after pressing 9 we tried also by typing the number but we get a dead...

Hi! I just want to verify this feature because upon using Agent Desktop with h323 hardphone the Call Listen / Observe on Agent Supervisor login on Agent Desktop is not working. Do you have any idea on how to work on this? Thanks!

May I know if it's possible to deploy and configure a 3rd party MOH device on G450? And also do you have a steps or documentation for the deployment and configuration? In means of deployment like wirings and diagram? Thanks!