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Hi, I have Avaya IPO running on 11.0.4.2. In Avaya IX work place when I press on "Incoming call feature" I only see Send All Calls and Mobile twinning, I don't see call Forward!! Do I need to enable any thing in the IPO config to get this feature working on ix workplace?

Hi, I have Avaya IX WOrkplace 3.8 but I couldn't see Feature Manager to login/logout from Hunt group. Any Clue? Is there special settings in the 46xxsettings file need to be enabled?

Hi, I have IPO Version 11 and the customer is asking if we can integrate the Phone system with MS Dynamics. Did anyone try that? What do we need to get this integration done to achieve Click to dial, Pop up screen, etc.. Do we need TAPI? Do we need SSL certificate? Best Regards;

Hi, I have Avaya IPO 11.0.4.2 with a SIP trunk. The customer complained that they receive silent calls sometimes. I collected traces for some of those calls and found the INVITE is coming from Anonymous. Any idea how to prevent these silent calls?

Hi, I am using IPSEC VPN between the clients and the network. Installed Avaya IX Workplace on Windows, Android, and IPhone devices.Directory search works fine from the Windows and Android devices. My problem is with the IPhone. I cannot search the Phone system directory from the IPhone...

How can I make integration between the Avaya IX workplace on the Windows machine and the deskphone? i.e. similar to the integration we have between the One-X portal and the deskphone. (Control the deskphone (make a call, hold,etc...) from the desktop?

Hi, I have IPO version 11.0.4.2. The customer purchased a regular CA,( not a wildcard cert) ,and we managed to import the Cert into the IPO. The issuer is AlphaSSL. The IPO implicitly imported the chain of certificates. When we try AvayaIX work place from MAC, Iphone, and Android devices the...

Hello, I have recently upgraded Avaya IPO from 10.1 to 11.0.4.2. I have an issue with the Caller ID for forwarded calls. CLID is showing Anonymous instead of the original caller. Here is the scenario: Ext 780 is an extension configured with unconditional forwarding to an external number, so...

Hi, I have IPO Server Edition version 11.0.2 installed. Not sure who made a change to the VM Pro configuration and what changes he made which made the calls to go to another destination. Is there anyway where I can find the syslog for any changes made? I was able to reach some files to show...

I have the following Scenario: Extension number 825 is a member of group 191. 825 is twinned to Mobile 1xxxxxxxxxx 191 ring mode is sequential When I call the group 191 internally from extension 525, I get the extension 825 rings but not the Cell number. The call is supposed to go over PRI to...

I have the following Scenario: Extension number 825 is a member of group 191. 825 is twinned to Mobile 1xxxxxxxxxx 191 ring mode is sequential When I call the group 191 internally from extension 525, I get the extension 825 rings but not the Cell number. The call is supposed to go over PRI to...

Hello, I'm running Avaya IPO version 11.0.2 and need to enable G729Annex b. How can I do that? I read that Silence suppression has to be enabled first to get G729 Annexb supported in IPO but I don't see the Voip Silence Suppression option anywhere to activate Voice activity detection in the...

Hi, I am trying to have Avaya IP Phone registered behind a site to site VPN. I can see the phone is successful in getting the FW and send the registration request to the IPO but the IPO sends Unregister request to the phone which makes the phone to go an infinite reboot loop. See the traces...

Hi, We have multiple B179 phones got unregistered after 30 Min. We noticed when the phone got unregistered the transport protocol changes from TCP to UDP, then we have to change the Protocol to TCP. Is there any possibility to keep them registered or to set the register interval to Zero? We...

Hi, I am trying to get B179 working with Avaya Powered by. The Phone is trying to register but in the SYSMON I'm getting the below: UDP 10.77.10.10:5060 -> 192.168.7.11:5060 SIP/2.0 403 Forbidden Via: SIP/2.0/UDP...

Hello, I am working on Avaya IP office V11 and One X V11. I have a user (393), and a hunt group 399. 393 is a member in the 399 group. I created (H399) under the user source numbers tab so the user can see the voice messages on his One-X portal but unfortunately this didn't work. On his One X...