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We need to know if Avaya Workplace can receive multiple calls, like Avaya digital/IP phones,. For example with multiple incoming calls we need to answer one, put it on hold to answer another... Is this feature possible with Workplace? Have you been able to test it? Thank you in advance.

With the "IP Office Management API" is possible to also set the "Unique Identity" User field (used for SSO)? Thank you in advance

Hi all, with Dect-R4 and Avaya-IPOffice: calls to Dect devices switched-off are not shown in the display when switched-on again. Is there a way to consult in the dects, when switching-on, the calls received while they are not active? Thank you in advance!

Hi, with ACCS-Skillset we need to distribute calls uniformly to the agents, transferring to a different user with each call. Where we can to verify/set this configuration? Thank in advance

With ACCS I need to play the position in queue of the caller, while he waiting for the answer. With Orchestration Designer I'm using c_position_in_queue_cv in CCIVRBLOCK, but the caller always in the position 299. It seems to be the default value. Is there any other setting to do? Thanks in advance!

Hello, with ACCS I would to play the position of the caller in the queue while waiting for an answer. In ACCS 7.1 documentation, about "Position in queue", there is: "Do not use this intrinsic to play the queue position to a voice contact. Even in single-priority systems, a voice contact’s...

Hi. I have enabled the Web-Statistics function for a supervisor using Agent-Desktop, but no realtime data is displayed. This setting in: Multimedia -> CCMM Agent Desktop Configuration -> Common settings -> Web Statistics -> Check "Enable Web Statistics" Do you know if there is any other setting...

I've installed ACCS 7.1.0.2, and in the Real-Time Displays the values update after about 10 seconds. I've tried to change some parameters but the update is always too slow. There is probably some other setting to be made, or there is a malfunction ... I ask you if you have any info about it...

Using Outbound-Dialer, if the agent after receiving the call click on "AM" (Answer Machine) then the system will still call the same number instead of continuing with the other numbers of the same job. While it should continue by calling the others first. Thank's in advance

Using the IPOCC Outbound-Campaigns do the "Max. number of Da" (Dial attempts) in "Dialing parameters settings" (tot/busy/not-answer/dropped/closures) define the total call attempts for all the numbers of each job? Or is there a parameter for the max-attempts of each number? An our customer...

Hi, we need to upgrade IPOCC to 10.1.2.2 from 10.0.0, but we have an error updating the Postgres database from version 9.3 to 9.6 with PostgresUpgrader.exe. The error in "PostgresUpgrader_XYZ.log": installation of C:\IPOCC\Server\IP Office Contact Center\Setups\PostgreSQL x64.msi failed...

With the IPOCC-SFConnector for Salesforce, in Lightning mode, we cannot insert User/Password (and click to Login button) in the login form. In Salesforce Classic mode is ok, we can login correctly. We using: IPO 11.0.0.2.0.23, IPOCC 10.1.2.1, SFConnector 1.59. The problem seems to be the flag...

I need to import many phone-numbers in outbound-dialer of IPOCC , from csv files. Using odcsvimp.exe only 30 characters are available to specify phone-numbers, therefore are about 2/3 max phone-numbers. With manual input, from the User-Interface client, we can add many numbers correctly. Does...