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Hi All, I've got a strange one that I can't quite figure out. I've got a SE with multiple expansion 500s. On some, not all, voicemail boxes, when you leave a voicemail nothing shows up in vmpro or on the users phone. However, you can scp into the backend and grab the wav files from the...

Good morning all, I've got a vantage phone that we lent out as a demo that I am trying to factory reset, however the admin password that I have on my system is not working to reset. (this is via the system>reset options>admin login.) I have tried to reset it via the bootloader (volume up while...

All, I've got a strange issue where my SBC stops processing calls and doesn't fail over correctly. It happens once every couple of months. We get zero notifications and we can't see anything in the logs that point us in the right direction. We simply log into the EMS and restart the...

Hi, I've got a client that wants to mask (or replace) their internal extensions when calling out to their remote sites. They want this functionality because remote sites should call back the main hunt group rather than the support person directly. This works fine if they want to use the DID...

Hi all, I've searched the Avaya site and haven't seen anyone else with this issue, so I figured I'd double check here. I also looked through the handset guide and didn't see any setting that would be causing this. I've got a J169 an am on 11.0.2. When my PM transfers me a call, I go to answer...

Hi all, I've read through a lot of documentation on MOH and I can't find exactly what I'm looking for. I've got a SE and IP500s at six sites. I want all sites to have the same hold music. I've uploaded my MOH file to the SE and when I set a DID to *34, I get the MOH that I expect. However...