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  • Users: BrianCosta
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  1. BrianCosta

    User Portal and Voicemail

    Hi ... I have IPO 11.1.3, User Portal is working to check voicemail, is there a way to disable delete button of voicemail ??? Thanks
  2. BrianCosta

    VMPro and prompts

    Hello ... I have VMPro 11.1.3.1, Menu Option with Greeting Message and Voices, the customer want the customer to hear all Greeating message and choices then after end of this to enter the selection, I found this Allow prompts to be interrupted by Tones If selected, the callers can press tone...
  3. BrianCosta

    ACCS & Screenpop

    Hello ... I have a Customer have CM6.0 with Elite call center, now we replaced it with Avaya IPOSE and ACCS. with call center elite, the customer use the following link for CRM on Avaya one-x agent for Caller ID and its working...
  4. BrianCosta

    Avaya IPOSE - H.323 - IPO500v2

    Hello ,,, I have IPOSE 11.1.3.1, with Expansion 500v2 have 2 PRI, also this solution have H.323 trunk with another IPO500v2 and this IPO have no trunk connected with it. Can we dial out external unsing PRI line on the IPOSE ??? Thanks
  5. BrianCosta

    Expansion Server Not Working

    Hello ... I have IPOSE 11.1.1.1.0 build 18 have Secondary, and 4 Expansion 500v2 Expansion and All is working, yesterday, I tried to add a new Expansion Server 500v2, using the same setting. Unfortunately, the new expansion did not get the server edition license from expansion, the line...
  6. BrianCosta

    Avaya ACCS & Agent Desktop

    Hello ... I have ACCS 7.1.2, all is fine and working, all agents is cofigured using domain, we got this error when try to connect Avaya Agent Desktop is this related to missing something configuration on ACCS server, i dont face this before, and on the same agent PC sometimes working...
  7. BrianCosta

    Vantage Phones on Expansion L

    Hello ... I have IPOSE 11.1.3.1 Primary , Secondary , Expansion L, All built in VMWare - Primary &Secondary installed on Main Building - Exapnsion L installed on another Bank Building - K155 - V2/2.6 , K175 -V3/3.1.2- Connect and Expansion Module Working Fine when configured on Main...
  8. BrianCosta

    Basis Screen Pop Settings & Advanced Screen Pop Settings

    Hi ... In ACCS, when configure screenpop, can we add the link per agent. for example, customer give me link for each user, this working before on Elite and CMS HTTP: .................. =Brian.Costa Thanks
  9. BrianCosta

    K175 Vantage 3 and Expansion Module

    Hi ... I have IPOSE 11.1.3 with Expansion Server L, each in different location . when connect K175 to Primary Server, working fine with labled buttons expansion module and search contact perferct. when connect K175 to Expansion Server L using Primary IP address as file server, working well but...
  10. BrianCosta

    Time Sync on Server Edition

    Hi .. I have IPOSE 11.1.3.1, Primary, Secondary, Expansion L, 500v2 EXP The Time is correct on Prill mary and 500v2 EXP Server (NTP Server used) The Time is delayed 1 hour over on Secondary and Expansion L. All the setting is same . How to sync a
  11. BrianCosta

    VMPro and Options Entering

    Hello ... if I have menus, for Example of 4 choices from 1-4. The Customer needs The system is not allowed to deal with skipping options and entering any option before it is presented to it by the system is this duaable with VMpro? Thans
  12. BrianCosta

    46xxsettings.and J100 Series Phones

    Hello ... I have IPOSE 11.1.3.1 build 34. I have some questions about the 46xxsettings file when applied to J100series. 1. VLAN ID. The IPOSE IP is : 10.200.88.25 The IP Phones Range is : 172.19.3.x The VLAN ID is : 56 When Powered on the Phones for the first time, So when I...
  13. BrianCosta

    IPOSE and Media Manager

    Hi ... I have IPOSE 11.1.3.1.0 build 34. VMWARE All License is Valid Media Manager is Licensed on VMPro and Valid on Recording Calls When open Media Manager from Web Manager, I got this Message: A valid Media Manager license is not available and the evaluation period has ended. any ideal ??
  14. BrianCosta

    Root & Admin Password not Working

    Hello .. I have IPOSE 11.1.3.1.0 build 34. root password set working when I start the ignition process. Administrator Password is working on Web and Manager The Admin Password not working when try to login via Filezella The Root Password not working when try to access Linux command The...
  15. BrianCosta

    IPOSE 11.1 & IPO500v2 SIP Trunk

    Hello ... I have IPOSE 11.1 (Site A) & IPO500v2 (Site B), I read on the forum that SCN can't configured on SE, the alternate method is H.323 trunk. Now, on Server Edition I have Expansion Server connected to it 3 Cellular, if we have a VM on SE can this be routed to users to IPO500v2 Thanks
  16. BrianCosta

    IPOSE 11.1 and JAZZ

    Hello ... I need to know if there is an integration between IPOSE 11.1 with JAZZ for call accounting, voice mail system, and Opera Property Management System. ??? Thanks
  17. BrianCosta

    DEPLOYEMNT ACCS 7.1.2.2 ON VMWARE

    Hi ... From the ACCS 7.1.2.1 Release Notes: Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10.1 MediaServer_8.0.0.169_A6_2018.10.24_OVF10.ova eda4b84b51ab9447d78755a3e2d31af8 MediaServer_10.1.0.48_A2_2021.12.17_OVF10.ova 7c2a8e7eb0bb49f5533b36367956f41b...
  18. BrianCosta

    DEPLOYMENT ACCS 7.1.2.1 ON VMWARE

    Hi ... From the ACCS 7.1.2.1 Release Notes: Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10.1 MediaServer_8.0.0.169_A6_2018.10.24_OVF10.ova eda4b84b51ab9447d78755a3e2d31af8 MediaServer_10.1.0.48_A2_2021.12.17_OVF10.ova 7c2a8e7eb0bb49f5533b36367956f41b...
  19. BrianCosta

    HDD Space on Avaya IPOSE VMWare

    Hi ... I have IPOSE built on VMWare, the HDD is approximately 76%, and the IPO has 15 IP Phones and SIP trunk working through SBCE. as a customer, last month, the HDD had 70% capacity, and 6% increases during the month, what can I do? increase the VMWare Specification or what? Thanks in assist
  20. BrianCosta

    Media Manager Service Stopped

    Hello ... IPO & Application Server ( VMPro and Media Manager) 11.0.4.7. All was working perfectly the customer talked to me today and told me that there is no media manager, then checked the web control and found that the Media Manager Service is stopped, try to start it and not working...

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