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Hi, I recently inherited an office that is using IP Office 6.0. I know it is pretty old at this point, but one of the major things they are requesting is caller ID for incoming calls. Caller ID works when calling internally, extension to extension, but if I were to call in to the office using...

Hi all, First, if I should split this into two separate topics, please let me know, and I will do that. One of the sites we have currently has an Avaya system on IP Office 6.0 with embedded voicemail. I have been asked to setup voicemail to email. I have done this with no problem in newer IP...

Hi there, I have an issue with an extension on our IP Office 8.1 system. Phones are Avaya 9608. I have a user extension that when I dial it rings, and if the user is at their phone they can pickup the call, etc. However, if it rings and goes to voicemail, I get my own voicemail. For...

Hi all, We have a site with an IP 406 DS, running IP Office 4.2 (23) and about 60 Avaya 5402 phones currently on that system. They are looking to add more phones, and I saw something online (I know...I know...) about 1608 phones working on 4.2 Q4. I found a spare 1608-I, and plugged that...

Hi all, I have recently inherited a site where they have Avaya with an IP 500 V2 6.0 (8)IP Office box on site. I am trying to setup call forwarding for a certain extension, that will ring an external number. I have done this in the past at other places without issue, however, that is not the...

Hi there, I inherited a not so well cared for IP Office 8.1 environment. I am cleaning things up as they go, however, I have come across a bizarre one that I am struggling to resolve. We have new users who inherited existing extensions. I reset their name for that extension and set their...