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Hi, can someone help tell me why work from home agents using Avaya One-X Communicator do not get the red light indicator on the softphone to light up? What could I be missing? Thanks.

Hello, urgent request here. We have a circuit with a carrier that has an issue but does a load balancing thing between our sites. Is there a way we could tell the SBC to no accept new calls, that might get our traffic to only flow to our working location (Location "A") so we can then reboot that...

Hi, we migrated from PRI to SIP trunks for incoming/outbound calls but we have some issues with faxes not coming in or going out(from many vendors but not all). Also, Ec500 will not work via the new SIP trunk so I routed them out a PRI for now but I really need this to work. Is there ANY way to...

Hi, Over the weekend we moved traffic from a PRI to SIP trunks. Well, it worked fine except that we have 2 issues. 1) EC500 Calls do not go out. On the SBC trace we get an error of "400 Bad Request". We are unclear why. 2) Certain "route to" statements seem to be affected. For now, we...

Hi, I really need some help and appreciate anyone who can assist. I have 2 Carriers that I use and I have SIP trunks with each of them and calls work fine (inbound and outbound) BUT When I use the most recently added SIP trunk for faxing via RightFax the faxes fail (Phone line problem error). It...

Hi, Does anyone know if there is a way to add a q-calls feed to an agent's main phone screen so we can see the calls in queue and not have to press the q-calls button? Is this even possible? Thanks!

Hi, I have an Avaya MPP that seems to be out and has an incorrect statement. Is there anyone that may know how to change it? I'd appreciate it more than you know. Using netstat -r I see: Kernel IP Routing Table Destination: Gateway: Genmask: Flags...

Trace: COR's look good permission wise....

Hi, I am trying to upload the latest recommended 96xx firmware and I get the error "No package certificate found- Exciting...". Any help would be appreciated. Thanks! I am trying to upload 6.8.2 and am running R016x.03.0.141.0. Avaya states this: "Release 6.8.2 is supported on the 9608...

Hi, I have some users who are in one state (IP network region) and travel to another state (IP network region) so when they log onto phones with their extension they are now registered to the local region and their EC500 doesn't work. In fact, in some cases their EC500 is dialing someone...

Hi, I have an odd issue that I would appreciate any assistance/guidance on. I have both a Production A and B Experience Portal environment. I set up a test number that gets me directly to either environment A (Ext. 3142) or environment B (Ext. 3142) when I dial those specific extensions. The...

Hi, I have a difficult task that I need help with. I have a department who had a small group of users (9) who were calling overdue accounts and were getting little results. I then had an idea and created a bridged appearance with 3 local lines for each region they were calling and 3 people each...

Hello, can someone help me with a clan question. I had a network blip and after that my CLAN is having issues. I see it in List Config all but when i status it I get a "link not administered". Strangely, i have phones registered to it. Can I camp on busy or some sort of reset on that CLAN while...

Hello, I want to test a new 46xxx file but only on my phone as I do nto want to cause any issues with any other phones. Can I have 2 "active" 46xxx files and push one to only my phone for testing purposes? Thanks!

Hi, thanks for taking the time to read this and I appreciate any help provided. I have an Avaya 3rd party application (Presence Agent) that our call center uses to handle all calls. I cannot get that agent status to match the agent status on the physical phones (96xx series phones). I want to...