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I have a Call Pilot 100 that I changed to 192.168.1.90 figuring that I'd go on site and if that wasn't their IP range I would just change it again. I swear I could reach it here on my network to the 192.168.1.90. When I got onsite I found that they had a weird IP range, but when I tried...

Hello, It seems when he transfers calls back to the office or parks them and then has the guy in the office try to pick up the call, there is no audio? I did something in a lot earlier posts about the secondary set of RTP ports that in the 28000 range that I've never forwarded. Could be it or...

I just had a service call where all the greetings, queues and mailboxes were intact but all the mailboxes had lost their username recordings, greetings and passwords? Never seen this before, but found the customer had enabled external initialization. System is working fine, all mailboxes are...

I'm new to this Python program so I'm experimenting and fighting with syntax and formatting. I've managed to figure out how to make this program execute and stay running but I can't figure out how to eliminate extra characters in the received data. When I run it, I get b'GET /8005551212&230'...

Hi all! I'm a newbie to Python with my background being Fortan & Basic when I was a kid and then wrote an extensive Visual Basic program a few years ago which worked well. I'm now trying to tie a computer to several pieces of equipment that will sit there and collect information as it comes...

What's the max size hard drive that can be used in either unit since smaller "new" hard drives are becoming harder to source? Thanks!

I have an issue with a couple of 450's. The SRP and the MMDP services both show as stopped. When you reboot the BCM it comes up with alarms saying the SRP has not started and it says it will try and restart the service, but it never comes up. Manually trying to restart either service is...

I have a call pilot 100 that seems to be having an issue which has come up in the past, but somehow I managed to clear it by deleting mailboxes that didn't have any messages in them but were re-created afterwards and functional. Now, when you call in and go to certain mailboxes and when you go...

Hey! I was onsite earlier and although I knew about the *999 code, I tried putting a password on both the 1140e and the 2050. The passwords were established on both sets, but when I tried divert on either it said "not allowed" or something like that. Also I was under the impression from memory...

Is there a way to upload audio files and set up the music manager remotely? Also to upload audio files to the Voicemail for utilizing in the Call Center app? I know how to upload the files while onsite, but wondered if it could be done/accessed remotely? What ports are required if so for...

Does anybody know of any tricks to keep BCM Monitor working remotely? I have forwarded the 60001 TCP port and it works for a while and then after you've either gone offline or left it for a while, it seems that when you go back in to re-access it remotely it waits for a while and then gives you...

It only happens occasionally but it generates an alarm saying all keycoded SIP Trunks in use. This appears to be due to flooding by hackers directly trying to access the BCM on the SIP trunks. I've seen this on other systems, but generally there is a setting that makes it so that only the...

Hi there! Is there certain bluetooth headsets that will work with the 1140e? I tried the APPLE pods with no reaction? I noticed that the phone I was trying it on did have it paired previously with a Plantronics 520. That seems a pricey headset so I wondered if just some bluetooth headset...

Hi there! I wondered if anyone has a copy of the firmware for the ALGO 4100 that allows it to monitor the queue status flashing light so that it can be connected to either a larger flashing light/LED or an audible signal when people are backed up in the queue? The 4100 usually has firmware...

Hi there! I wondered if anyone has a copy of the firmware for the ALGO 4100 that allows it to monitor the queue status flashing light so that it can be connected to either a larger flashing light/LED or an audible signal when people are backed up in the queue? The 4100 usually has firmware...

I was onsite yesterday and replaced a 50 and tried to minimize the downtime by copying and replacing the primary cabinet. The expansion cabinet was plugged in afterwards and today I found it's not being enabled by the main cabinet?? Do I have to reboot the main cabinet for it to be seen? I've...

I've been experimenting with a setup that I'm trying to put in place, but have most of it sorted, but wanted to know if I'm chasing an impossibility?? If I call forward an incoming call across a SIP trunk to another BCM, it shows the incoming CLID of the caller, which is expected. I'm...

Voicemail answers and plays appropriate greetings both for AA and mailboxes, but will not take messages from callers. When beep occurs, the voicemail immediately says "Your recording is too long, to replay your recording press 1, to erase and re-record press 2, etc". Tried turning off and then...

Hello! I'm currently trying to remotely install (through Team.....) Element Manager or even LAN/CTE on a windows 7 32bit machine. When I attempted to install Element Manager a few times it would get to the install tab, but never complete? I look in the file directories and see that the files...

Just wanted to know if you can combine SIP trunks with CDP (co-ordinated dialing plan) with a VPN in place or even without the VPN in place?