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Hello :) I have a problem, i detected if i call a lot of times a one topic, the announcement sometimes not reproduce and only have silence and the task flow runs its normal course without locution. I check the logs and errors and I see when this errors ocurred, appears an error of SRTP ATTACK...

Hello, I want to get the calls and times of queue, the agents are connected and the all calls for topic. Someone know what table of database I need? I created a external program and I need to get information from avaya contact center. Thanks :)

Hello :) I create a loop in taskflow, and I lost the queue and total time of the call. I have a one possibility to keep the time of the call? I transfer from topic TA to topic TA-A and in another taskflow I transfer from TA-A to TA, and the time of call in TA is reset. TASKFLOW1 TASKFLOW2...

Hello everybody :) I'm have dificults with to distribute the calls for diferents agents groups. I'm trying to order in taskflow - source priority groups with a CCK_priority, but i dont now this tastag cck its for the priority of agent group or what is for this. I tryied with skills and i cant...

I am creating the following call flow: I need to prioritize calls by agent group but the system always distributes the oldest call of the four queues. I need to distribute the call to the agent with the highest priority by this group of agents.

Hello :) Someone know how take a call where this is in queue? I think in older version, when I click with the right button click I can take the call in queue. I think appears a pick up or capure call. Someone know how put this? Now if I click dont appears nothing. Thanks :)

Hello everybody :) I'm trying to connect one call flow to another one. Someone know if this is possible? And what symbol I need for this? Thanks:)

Hello everybody :) I'm trying to program a IVR for when a assesor is finish the call, tranfer to a topic from callflow, and the callflow reedirect to IVR for make a poll. The assesor transfer the call to a topic calling the number. I get save the poll in a SQL, but I need know how I can...

Hello everybody, i have a v.10 installed but i don't have the folder with (TaskFlow Examples and Template, ChatExamples, CGIExample), the distributor that I installed it, erase it, because it does not interest me that I learn. Anyone can send me the examples folder for see the examples and...

I tried in all topic with differrent configuration on the call flow, but when I call a topic which is a task flow connected in a announcement script with queue audio, I stop hearing the audio in aleatory time between 10-30 minutes. Does anyone know what the problem is or do you need additional...