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I have a local non-profit that wants to add a couple analog cordless phones to a branch office that is currently just running IP sets across a VPN from the main location. Any recommendations? They key word here is "non-profit" so of course, they don't want to spend money... lol.

Trying to get Avaya Workplace up and running for a remote user. They use VPN, so I just have the IP address setup under the services. Connects fine, shows up in system status and they can take inbound and outbound calls. I cant figure out how to add people to their contacts? the plus sign...

guys, i used to have a cheat sheet to do this, but can't find it. I know that if you are using VPN the connection is pretty simple, unless something has changed? Where I am getting stuck is the URL? I thought it was the IP Office IP address with the 46xx.txt file.. but I could be wrong. We set...

I have never seen this error before. I was working on a R11 basic mode system. Everything seemed to work last week but now this week when I was needing to do some changes in the programming, every time I try to save I get this message. "unable to save configuration. Internal error" I hard...

Not sure if this is the right forum? I need to find a cable technician/installer that works in the Spokane area.

are there any parameters within VM Pro to disconnect a call after so long? I cannot seem to locate anything. The issue is I am still fighting with the provider on reliable disconnect for analog lines. The customer lived with it on his previous system for 3 years, but now all of the sudden it is...

I found some confusing info, so I am just going to start here. The customer has 9.1 with some 9611G phones.. They are having a hard time distinguishing between the internal calls and the group ring calls. Similar ring tones. Is there anyway to adjust this? used to be you can go to the...

We got called to replace a down system yesterday. It was an old Mitel. The only thing I had was a refurbished IPO 9.1. It will work fine for what they need, but the setup is a bit strange. First, they get service from the cable company who breaks it out to 12 POTS lines. No reliable...

Customer had a power outage. All was fine until then. No programming seems to be lost, but the VM Pro won't connect to the IP Office. R11 for both. VM Pro is running on windows server 2012. Firewalls are turned off. Any ideas?

I only use the Avaya forum, so I was not sure the correct forum, procedures, etc. I would like to refer a company that we have been working with who has turned out to be fantastic! We have so many VM Pro systems out there and it was always a pain in the ass to get stuff recorded by the...

I had a customer who had to move, but they left a section of their office at the old location. They moved their IP Office and we added a small control unit with 8 phones and connected them via SCN. Everything works except they cannot complete an outbound fax. They receive faxes just fine. All...

Can someone please remind me or confirm for me which settings are used to adjust line volume. It is gain right? I have 4 analog lines being delivered by the cable company. Typically I find the cable companies push to much through the lines, but in this case, the volume in low and the inbound...

Has anyone done this? I have a remote site that is going get rid of their existing old Nortel and just add IP phones and connect across the VPN to the main site. The issue I am having is that they have one old analog door phone for door access. I thought you could get a SIP style door phone...

I know its EOL.. but I Need to add some IP phones to an R7. I have some 9611G Telephones which seem to work fine, other that the display seems to be off at the top. Something looks out of alignment on the display. Maybe the firmware didn't get uploaded properly??

Guys..its been a while. Can you remind me what, if any softphone options existed on the 9.1.6. I have some power user licenses present. I have one user now who needs to work remotely.

I have a system setup that has several group boxes. When those boxes get messages, it emails the appropriate person, so those boxes are never physically checked at the telephone. I have the housekeeping on the voicemail set to delete new messages after 30 days, but they dont delete. ?? also, I...

I am trying to help out a non profit who had a phone 16 die. Looking for a place get a working phone 30 or phone 16? if you have one to get rid of let me know. Or where to maybe buy used?

I have a client that has an old aiphone door system. Problem is, if no one is at the front desk, people can't get buzzed in. It obviously is outdoors, so I can't just put a standard phone there. I need a call box style of phone with a keypad so the user can just come up to the door and dial...

Just looking for some advice, as we all are, every time we post right? I have a customer who had a very old Samsung system and we replaced it with an IP Office and a couple of DS8/ATM cards. Small system. Every thing seems to have been working great for a month, but now they are complaining...

As some of you may know, Colorado was hit hard by some fires that destroyed homes and businesses. One of my customers was affected to the point that they can't really get access to their office until next week. Call this site B. they are part of a SCN. They have another office that some of...