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1608 IP Phones - Caller ID was purchased as a feature through Verizon but is not coming through.. See Picture - Shows "Call: Incoming" "Line #External>Police"

Hello, Thank you in advance for any help you can give, much appreciated. So I have 2 sites (Main & Backup) The Main site has SIP Service the backup site has no telco service. There is a SCN configured between sites so the Backup site can log in to the phone and make calls across the SCN and...

Looking for a way to set up some redundancy at a customer site. They have 4 locations, all on SIP service. If they lose sip service at one of the remote locations, can we have the calls automatically roll over to use the SCN as a path to dial out? One site is currently set up to do this as...

Hello, I have this set up on one system, duplicated the configuration on another deployment and its not working. Just looking for some input as to why it may not be working... SCN / 3 digit dialing is working, but when trying to dial out you get "incompatible," error. How I have it setup...

Hello, Trying to upgrade from 9.0.11.0 on Server 2008 to R10.0.7. It obviously detects the old install when running the new. I am unfamiliar with the licensing process for VM Pro... Are there license upgrades I need? I sent AVAYA my License file and upgraded my whole IP office from R9.0.11 to...

Hello all, I am having an issue with a customer who has ~50 users and wants the sales personnel to have their DID show as Caller ID on external calls(607 111 2222 / 607 111 2223 / etc), while having all of the rest of the employees show the main number(607 111 1111). SIP service with using...