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Hi there, I am just looking for some clarity on Media Manager and off system recordings. I have MM setup on the seconds HDD as per documentation and have now setup a connector to a NAS device and recordings are being copied to that hard disk. The docs use the word Archive for NAS connectors...

Hi there. I have a strange one On my incoming sip trunk invite my FROM and TO look to be normal: From: <sip:+27119129359@avoxi.io>;tag=fd866992-9ae6-4769-92b5-8936a00a0d37 To: <sip:17042083450@avoxi.io> P-Asserted-Identity: <sip:+27119129359@avoxi.io> I can route the call on the IP Office to...

Advice required please. I have a client that we have 4 x Subscription server Editions setup in their network, with more to follow. I need SCN to work in this environment, and shortcodes and a sip trunk are not the solution to intersite calling as the ext prefixes are too varied. If I add a IP...

Hi there. Does anyone know the proper procedure to increase a secondary drive size on a Virtual IP Office WITHOUT LOSING THE RECORDINGS? I can increase the drive size easy enough on VMware, when I boot up the IP Office and go view the partition on port 7071, it reflects the new hard drive size...

Hi there. I have just launched a new Avaya ASBCE for remote worker on IP Office, it is on the Portwell CAD 230. To add the licences I have enabled the local WebLM. The problem is it does not give a server ID to assign the PLDS licence too. Has anyone had this issue before?

Hi there. Since I have upgraded to the latest release of IPO V11.0.4.2.0 build 58, I am no longer able to access the IPO via SSH or console. I have tried resetting the root and Administrator passwords via the WebAdministration, it says successful, but they still do not allow me to login. I...

Hi there, some advice please. I am trying to block certain external IP's from passing through my ASBCE to my IP Office. If I go to DMZ Services>Firewall and add a single IP Address there, then the ASBCE is successfully dropping the registration requests. Eg 185.53.88.102 (An actual hacker IP)...

HI there, Is anyone experiencing issues with the latest IE versions? I have had to upgrade and am battling with things like ACCS wallboards, and accessing Dect base stations. Thanks in advance

Hi there. I have an issue where I am adding a edit play list action in a VMPro flow. When doing this I am trying to create a new wav file in the customprompt folder, but I get the error that the VMPro client does not have permission to access the directory. I am logging into the client as...

HI there. I have a situation where I need to migrate a client on prem VM server edition to our hosted Powered by Avaya server edition. Moving the Voicemail files etc is easy, however also need to migrate the Media Manager recorded files and database from one machine to another. Any ideas on...

Hi there. I am experiencing the following since upgrading to V11.0.1: Media manager fails to retrieve recordings, then we try log in via Web manager, but it does not access the page for login. This issue has only arisen since the upgrade from V 10.1 and migration from Contact Recorder to Media...