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OK with all the madness going on we're creating some new agents and HG's. My coworker and I each have our desk phones. And we each have some test phones sitting at our desk. We can perform a login on our test phone and enter an agent ID no problem. Cannot do the same on our desk phone. I've...

So recently discovered an issue where if you answer the incoming WebEx call and press 1 to connect to the WebEx from a SIP conf phone it fails. Works fine from my 9611g desk phone which I believe is running H323. I have two SIP conf phones that I know have this issue. We have SIP trunks doing a...

OK need some help. Have been getting the TMA000056E alerts. This is part of the message: "TMA000056E Avaya detected a TMA000056E alarm. Customers who upgraded System Manager and Session Manager might receive an alarm on the system, however, this alarm is not indicating a service impacting event...

OK we have a weird one today. I'm new to Avaya as of April. We're a two person Telecom team. My co-worker just retired and we have his replacement working here now. We changed the name on the extension and put her name on. We discovered it wasn't staying. Scratching our heads now. And she...

So I've Googled and looked for an answer but have not found it. We have users using the Audix Record feature where you hit a key on your phone to record the call to your vm box. Getting a complaint about what looks like a silence timer kicking in? I've tested and duplicated if I stop talking...

OK Guys and Gals I'm working on our one-X Attendant console. This stuff shouldn't be this hard. I've been Googling for a couple of days and not finding any answers. How do you go about updating the Phonebook? I went into ASA and did an export of stations. So I have the file per the specs I've...

OK I'm going to throw this out there to the more experienced folks! :-) Had a user open a ticket because his B179 stopped working. He's on the first floor on say VLAN 21. Brought it to my desk on the second floor on VLAN 22 and it worked fine. When connected on the first floor's VLAN it will not...

I have a g430 gateway with a fan failure. Avaya is shipping me a replacement gateway. I started playing with a spare gateway we have sitting around as far as accessing the gateway and moving files around. Can I just backup my existing gateway and restore to my replacement? And firmware? I have...

Morning guys and gals. Question. I'm new to Avaya. Started on 1A2 and worked on probably every other name brand but new to Avaya. Loving it so far. My question concerns being proactive in monitoring the system. I have a button on my sidecar with a Mj/Mn button. When it's lit I'll check my...