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  • Users: Tihana
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  1. Tihana

    IPOCC 10.1.x grace period for R9+ licenses

    Hello all, we have a situation with one of our call centers where the licenses were not updated to R10 after the upgrade from IPOCC 9.1.6 to 10.1.2.1. It's a small IPOCC with a voice channal, no e-mails or chat. The documentation says that there's a grace period of 30 days, but 45 days have...
  2. Tihana

    Agent history - not populating for some agents

    IPOCC 10.0. Our client reported that in home tab, element Agent history is not populating for some agents. At first I thought that the authorizations or privileges had somethng to do with it, then maybe that the home file was different for those agents, but no. I cannot find similarities in...

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