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I apologize for the horrendous verbiage above but I lack the terminology to articulate this feature. Basically at one site I manage, when reaching a user's mailbox, pressing # returns you to the root of the auto attendant. At another site, this does gives a "that is an invalid entry". I've tried...

Hello, Ran into a strange issue setting up a new phone. I installed the license first. Then I used the first available extension and added the 4-digit extension number in 11-02. I checked 15-05 after to make sure the mac was blank for that extension and it was. After powering up the phone, I got...

Hello, As mentioned, we have an SV9100 and it is connected to our Valcom PA system. The Valcom system is for bells, events, announcements, etc. It works great but we noticed that the volume level when paging from the SV9100 system/NEC handsets that the volume is much lower than the bells and...

Hello, I'm posting this as I've exhausted almost every other avenue including our PBX vendor, Edge (SIP vendor), and NEC but still have not been able to resolve the issue. For the past 5-6 months, we have had issues where the SIP trunks are down/disconnected. This manifested itself initially as...

Hello, I manage a small school district and we just recently switched to the SV9100 phone systems. We have one remote site with only 2 phones. The PBX is located with IP/subnet 192.168.111.2/24 and the phones in the remote site are 192.168.113.4 and 192.168.113.5. I remoted into each phone and...

Hello, We have two SV9100s and only one of them has InMail. We are using CCIS for communication/InMail between them. The sites are our HQ and Remote Office. The issue is a call made to the RO is picked up but the InMail AA at HQ. The caller presses option 1 which is a transfer to virtual...

thread937-1786973 Hello, I a referencing a older ticket I created. We purchased a second SV9100 for a remote site but it doesn't have InMail. It is using the inmail at my primary site. I got all of the night mode/holidays working but the only issue I am having is the new dial action plans. I...

thread937-1786973 Hello, I'm setting up some additional routing mailboxes 005 and 006. I recorded the same message for each mailbox in order to test but what is happening is 006 plays the entire message, then there is a few seconds of silence and then the recording for mailbox 001 plays. 005...

Hello, I am very very new to Aloha. We recently purchased the equipment from a local restaurant that went out of business. I am looking for some guidance on how to setup/install/configure these USB printers to work with the terminals. I was able to install them in Windows an print test pages...

Hello, We have an SV9100 and i'm trying to setup a few virtual extensions with DID's so that employees can call in-sick and the voicemail is sent to the appropriate supervisor. I created the virtual extensions, tied them to DID's. I setup the inmail mailboxes and added the email address. I also...

Hello, I purchased an Aloha server and 4 terminals from a local restaurant that went out of business. I have everything up and running but I was hoping to dump all their users/menus/items/etc. Is there a way to reset/clear that info out or do I need to do it manually? Thanks

Hello, We have two sites connected using CCIS. If site 1 calls site 2 and site 2 places the call on hold, the person at site 1 on hold, hears the MOH from site 1 for about 10 seconds and then a beeping sound almost like a busy signal starts along with the MOH music. Site 2 currently does not...

Hello, A few people in our organization answer a few different AA transfers and they are asking if each line could have a different ring. Each of their phones VE 301 for Sales, 302 for Spanish and 301 on timeout. I would like the ring tone for 301 to be different than 302. I tried making...

Hello, The person who normally records/updates our AA recordings is on vacation for the next month. We need to update a recording and I was wondering if it was possible to grant them remote/external access to the InMail system mailbox so that they could update the recording. Thanks in advance!

Hello, We recently upgraded to the SV9100 with DT820 phones. I have a user who purchased a Plantronics CS510 headset. Our local NEC vendor told us to purchase the APN-91 (EHS) for that headset but the APN-91 had a wire on it that the DT820 didn't have a port for. From what I can determine, the...

Hello, I am trying to use the PBX's night mode rather than the InMail so that I can utilize the holiday schedule which I don't think is possible when using InMail. We have SIP trunks so I setup the DID rather than DIL. What I am missing is how I tie CMD12-02 and CMD12-04 to CMD22-10. Is there...

Hello, We have two SV9100's. One at our main site that is a rack mount unit and one at our remote site that is a smaller wall mount unit. I have configured NTP(90-56) on both to sync with our NTP server via IP address. The larger unit works perfectly but the smaller unit is an hour off. I know...

Hello, I am currently managing an NEC IPK II PBX. I've done a decent amount of reading/investigating to identify how calls flow in our system but a few things still elude my grasp. Calls come in on Trunk Group (CMD14-05) and that rings virtual extension 301 (CMD22-07). After 18 seconds...